Consultant LS Retail – Level 1 Bacau

We are looking for an LS Retail – Level 1 Consultant for our headquarters in Bacau, to provide support to users and contribute to the efficient functioning of the LS Central (LS Retail) / Microsoft Dynamics 365 Business Central system.

With us, a Level 1 LS Retail Consultant is the first point of contact for users when something isn't working. We want a colleague who will ensure that no issue remains unresolved—either by resolving it completely or by quickly escalating it to the Level 2 team. If you are motivated to quickly identify solutions, solve problems, and communicate with people, then we are the right choice for you.

The role involves first-level support (Level 1) for users of the LS Central (LS Retail) / Microsoft Dynamics 365 Business Central solution: handling, resolving, and, where applicable, escalating requests.

We want you to have:

• completed higher education studies;
• knowledge of LS Retail (LS Central) or Microsoft Dynamics 365 Business Central;
• database skills (SQL queries for data investigation and verification);
• PowerShell knowledge (scripts, automations, system checks);
• good analytical and troubleshooting skills, as well as the ability to manage and complete problem resolution;
• a user-oriented attitude and the ability to communicate clearly, both in writing and verbally;
• the ability to clearly document problems and solutions;
• availability to relocate or reside in Bacau.

As part of the team, you will be responsible for:

• handling requests and incidents from store and back-office users;
• first-level troubleshooting and resolving known or recurring issues;
• escalating requests to the Level 2 team that exceed the Level 1 scope, along with all necessary information for a quick resolution;
• guiding users on the basic functionalities of the system;
• investigating data directly in the database and running verification scripts when necessary;
• monitoring the system's proper functioning and promptly reporting potential issues;
• documenting incidents, solutions, and resolution steps, contributing to the team's knowledge base.

We are prepared to support you through:

• real professional development opportunities and Microsoft / LS Retail certifications;
• integration into a professional work environment, with exposure to end-to-end processes, from the store to the back-office;
• the possibility to have a visible and immediate impact through your work;
• guidance from an experienced team.

"Dedicated to your plans" is the slogan that underlies our values, those of the Dedeman company. We are defined by practicality, solution orientation, perseverance, integrity, and loyalty. We believe that the company's success depends on our performance—that of all colleagues—on the professional and personal experience we have within a work environment that demands and offers dedication and initiative, involvement and camaraderie, commitment and stability. We stand by each other and support each other throughout our professional journey through competency development programs and a continuous orientation towards results achieved thanks to the values that unite us. Dedeman is the place where we all learn, discover our potential, and become better. To meet the needs of over 12,000 colleagues, we are with them step by step. At Dedeman, we understand that technology helps us communicate faster and more efficiently with our customers. From how we present our products and services to delivery, we leverage new opportunities, make data-driven decisions, are more efficient, and grow together with the business so that technology becomes a new strength for us, bringing us closer to the customer. Dedeman processes candidates' personal data for recruitment and selection purposes as detailed in the Information Notice on the processing of personal data - Candidates. Before applying for a vacant position, consult the information notice by accessing the link https://www.dedeman.ro/ro/nota-informare-candidati.html . By applying for a vacant position, you express your consent for your personal data (name, surname, phone number, email, as well as any other personal data contained in the CV) to be processed by Dedeman company, under the conditions mentioned in the Information Notice. For more details regarding vacant positions, visit recrutare.dedeman.ro.