Sign up to save this job, get alerts, and apply with an optimized CV.
Consultant, EUC & Service Desk
Job description
Job Description
We are seeking a motivated fresh graduate or entry-level professional to join our team implementing Amazon Connect cloud contact center solutions. This role involves working closely with customers and internal teams to design, configure, and deploy contact center and AI-powered solutions, including conversational IVRs, real-time analytics, and generative AI capabilities
Key Responsibilities:
- Learn and assist in configuring Amazon Connect contact flows, routing profiles, and AI features such as sentiment analysis and call summarization
- Work with senior engineers and project managers to implement solutions tailored to customer requirements
- Support integration efforts with CRMs (e.g., Salesforce) or other business systems
- Help test, troubleshoot, and document deployments
- Communicate effectively with customers to gather requirements, provide updates, and deliver training on new features
Required skills
Sign up to apply
Create a free account to apply for this job and get access to:
- AI-powered CV optimization for this specific job
- Save jobs and create custom alerts
- See your CV match score for each job
Company information
- Company
- NCS
- Location
-
Singapore
Singapore - Posted
- 10 months ago
Interested in this position?
Create your free account and tailor your CV to match this job.