Technical Support Advisor

At Dentitek, we are much more than a dental software company—we are a trusted partner for over 1,000 dental clinics across Quebec. Our platform helps dental professionals optimize their operations and enhance patient care throughout the province. As a growing company, we combine dental expertise, software innovation, and a strong service mindset. Our culture is collaborative, young, and solution-oriented. Join a team where we innovate, share, and value every idea! Your Mission As a Technical Support Advisor, you will be the first point of contact for dental clinics, providing human, reassuring, and efficient support. You will support clinics at the heart of their daily operations. Through your expertise and customer-focused approach, you will enable clinical teams to focus on what truly matters: patient care. Your role: become a trusted partner by helping clients maximize the value of our software and directly contributing to the efficiency, smooth operations, and peace of mind of their practice. Your Daily Responsibilities Quickly understand users’ challenges and provide clear, practical, tailored solutions. Support dental teams in the optimal use of the software: patient records, scheduling, billing, insurance, and more. Resolve technical and functional issues while explaining solutions in simple terms. Play a key role in customer experience by turning every support request into a positive interaction. Collaborate with internal teams to continuously improve the product and processes. Contribute to the quality and reliability of a mission-critical tool for dental clinics. Document all interactions, issues, and solutions in the support system. Provide Level 1 remote support via phone and email; escalate complex cases to the appropriate level. Pré-requis du poste – Ton profil Tu demeures à Québec ou Montréal ? Tu possède une expérience confirmée dans le domaine dentaire et tu aimes avoir un impact concret chaque jour ? Tu es autonome, patient(e) et orienté(e) service ? The sky is the limit ! Si tu as : Expérience dans le domaine dentaire (connaissance du logiciel Dentitek recommandée). Expérience en support technique ou service à la clientèle. Bonne compréhension du fonctionnement d’une clinique dentaire (agenda, facturation, dossiers patients, imagerie, etc.). Capacité à vulgariser des notions techniques. Maîtrise des outils numériques et environnements logiciels. Esprit d’analyse et de résolution de problèmes. Organisation, autonomie et rigueur. Excellente expression orale et écrite en français et niveau intermédiaire en anglais. Nos avantages Un travail porteur de sens – soutenir les professionnels dentaires à travers la province. Une forte culture d’équipe et des opportunités de croissance. Une rémunération concurrentielle. Avantages sociaux complets dès le premier jour. Faire partie d’une entreprise technologique québécoise reconnue et en croissance.