Sales Advisor (M/F) - 35H Fixed-Term Contract - Aix-en-Provence

Twenty years ago, the first Les Composantes selections came into being. A story born from a thirst for independence and a passion for vintage. An instinctive way of circulating clothing, guided by a particular attention to what lasts.

Following on from this, Sézane came to life in 2013: the first French fashion brand born online. Then came to enrich this universe: Octobre Éditions for men, Les Composantes, dedicated this time to the art of living, and Petit Sézane for children.

Everything was built as one progresses through life: by impulses, by spontaneous gestures with that way of learning by doing. A different relationship with detail, with service and with connection. Another way of dressing reality, first online, then through our Apartments.

We are now looking for creative, structured, and agile talents who share the desire to constantly improve everything that can be improved. Passionate, independent talents who conceive of work with respect for others and for whom nothing is out of reach, provided one makes the effort.

Want to imagine the continuation of this story with us? Write to us!

We are looking for the talents of a Sales Advisor (M/F) on a 35-hour contract, to join our Aixois Apartment. This position is based in Aix-en-Provence (13).

Reporting to the Apartment Director, your main responsibilities will be:

Deliver a unique customer experience:

• Make the customer the priority of the apartment to ensure optimal customer service;
• Embody the Sezane spirit and style through impeccable presentation (adherence to grooming standards);
• Welcome your clients with generosity and empathy to offer them the best possible experience;
• Consider your clients' personalities in order to identify their desires;
• Introduce the Brand and our different universes/products;
• Be an ambassador for the Brand's omnichannel approach (store and web);
• Show curiosity and develop in-depth knowledge of the Brand and its products;
• Be proactive in proposing specific actions to make the customer experience memorable and unique;
• Handle customer complaints and dissatisfactions to satisfy and retain our customers;
• Know our CSR policy to respond to customers.

Ensure Brand image:

• Know the basic rules of Sézane merchandising;
• Check product labeling on the floor;
• Participate in merchandising setup and ensure its follow-up;
• Offer customers an exciting and inspiring shopping experience;
• Monitor and maintain the commercial level of the point of sale;
• Have a fashion culture to be proactive with suggestions.

Ensure smooth Operations:

• Apply Sézane policies, Standards, and procedures;
• Process payments and adhere to related operational procedures;
• Perform specific processing processes (returns, exchanges, reservations);
• Participate in defining the necessary staffing to meet customer expectations;
• Ensure good stock management.

Have a team spirit:

• Be a Team-player, participate in all ancillary tasks;
• Contribute to creating a positive and harmonious environment to foster group synergy;
• Relay the brand's commitments.

Requirements

• Do you have successful previous experience in ready-to-wear, hospitality, catering, sales, entertainment... or not yet, but are driven by customer relations?
• Do you have a sense of service, an excellent presentation, and a strong fashion sensibility?
• Do you have team spirit, a desire to share and develop your skills in an agile and invigorating environment?
• Do you dislike being bored because you're full of energy?

Sézane recruits and values all talents, regardless of your gender, age, nationality, culture, religious beliefs, and sexual orientations.

Do you recognize yourself in this description and wish to join the Sézane adventure? Then don't wait any longer!

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