Conference & Event Services Manager

Conference & Event Services Manager

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Responsible for organization and supervision of assigned events from date of booking to departure of the last guests, including meeting requirements, guestrooms requirements, guestrooms pick up and F&B related issues
• Lead a Heartist approach to guest experience / service with Sales & Banquet Team
• Establish rapport and maintain contact with clients to encourage repeat business
• Conduct pre-conference meetings to ensure key department are aware of the relevant details pertaining to the group upon their near arrival
• Attend daily meeting to review all event contacts to ensure last minute changes are communicated to Banquet, Kitchen and Stewarding
• Create floor plans for the best use of meeting space for each event and ensure that banquet and client are in agreement prior to set up
• Create Banquet Event Orders based on the event’s requirements and programme to deliver event objectives.
• Initiate billing procedures, ensuring client credibility and deposits / credit applications are received with adequate information within an acceptable time frame
• Responsible for sufficiently “washing” room block and F&B covers for each event in order to ensure a more accurate forecast

Qualifications:

• Candidate must possess at least a Hospitality Management Diploma or equivalent
• A minimum of 1 - 2 years’ experience in the hotel catering and conference industry
• Working knowledge of Opera Sales & Catering, Microsoft Office, Social Tables is a plus
• Knowledge of forecasting and budgeting process
• Ability to plan and execute events effectively with a strong attention to detail