Conductor Lelystad

As a conductor at NS, you have one of the nicest jobs in the Netherlands. Every day you meet new people. So every day you have a different story. A responsible job with a lot of freedom, which is not for everyone.

• You ensure the mobility of the Netherlands

• A job with responsibility

• A training program and guidance

That's why you want to work as a conductor at NS

You are the calling card of the train.

As a conductor, you are part of our Top Team on the train and you have a job where you put the passenger experience first in your own way every day. And you do much more. You offer information and service to our passengers, you check tickets, and you ensure a safe environment on the train. Every day is different, and you switch between many different situations. One thing remains the same: you try to make passengers' experience as pleasant as possible on every trip, and you have a lot of freedom in doing so.

Want to know more about the real work? Sign up for an online information session and hear from employees themselves what the work is like in practice. You can find an overview of all events here.

This is what you will do as a conductor

Thanks in part to your knowledge, enthusiasm, and service-oriented attitude, you will soon be invaluable in:

• Informing passengers and providing service. As a conductor, you answer questions on the train and on the platform, you provide announcements on the train, and thus inform our passengers.
• Ensuring the train departs on time by correctly executing a departure procedure. This includes checking if everyone has boarded, checking if the signal is safe, whistling when closing the doors, and actually closing the doors.
• Checking passenger tickets.
• Liaising with colleagues from Safety & Service and the driver to prevent unsafe situations and deal with emergencies.

Training:
If you are hired? Then you will follow an internal training program of 16 weeks (36 hours per week). You will work in practice at the base location under the guidance of a workplace supervisor, and you will attend classes at the NS Learning Center in Amersfoort. This way, you combine technical knowledge with practical experience.

More information about the training program can be found here.

This is where you will work

The employees of NS Operations are the face of NS. Together with all your NS colleagues, you ensure that more than 1 million people reach their destination every day. The team at the Lelystad base consists of 118 conductors and 6 team managers. Together they form a friendly and close-knit group of colleagues.

You start the day with a cup of coffee in the lounge and catch up with colleagues. You are on time for your train and have contact with the driver. You perform safety checks and pay attention to the signals. Ready to depart? Then you blow your whistle and close the doors. You do your service round through the train. The beautiful landscapes of the Netherlands are your office.

These are the job requirements

This job is for you if you can work well independently. You dare to make decisions and challenge yourself to provide excellent service every time. You are someone who:

• Can communicate well in both Dutch and English.
• Has a service-oriented attitude. Preferably, you have experience with face-to-face customer contact.
• Can see well. You can distinguish colors and also hear well. Glasses or contact lenses are fine up to a maximum of +5 or -8. You are also between 160 cm and 200 cm tall.
• Has good stamina. You are physically fit, because working as a conductor demands a lot physically from you.

Furthermore, you have:

• MBO 3 work and thinking level.
• Age of 18+.
• Own transportation (bicycle, scooter, car) to be at your base location within 45 minutes.

Please note:

• A positive Certificate of Conduct (VOG) is a prerequisite to start in this role.
• With a 36-hour work week, you work 40 hours one week and 32 hours the other week. This means you get one day off every 2 weeks.
• After the training period, it is possible to work part-time (24 or 32 hours per week) with the approval of your team manager.
• You are willing to work according to a full continuous roster. This means you can be scheduled for day shifts, night shifts, weekend shifts, and public holidays in rotation. It is important that you are available for all shifts. On average, you work 2 out of every 3 weekends.

These are the employment conditions

For this vacancy, based on a 36-hour work week, we offer:

Salary:

• Starting salary up to € 3,186.00 gross per month.
• Ultimately, your salary can increase to € 4,114.44 gross during your career.
• Allowance for irregular hours. During training, an average of € 350 per month, and after training, an average of € 500 - € 900 gross per month.

And:

• Paid training and salary from your 1st working day.
• After 1 year, a permanent contract if you are deemed suitable for the position.
• 8% holiday allowance, 3% year-end bonus, and a good pension scheme.
• 24 to 32 vacation days + extra days off due to irregular hours.
• Possibility to exchange 3 national holidays.
• NS Business Card 2nd class for free train travel (family members travel for free during off-peak hours).
• 1st class travel at an additional personal contribution.
• Once you have worked at NS for 1 year, you will also receive a discount on European train travel.

Would you like to know more? Then view the NS Collective Labor Agreement here.

Applying for this job

So? Will you be the point of contact and the face of NS?
Apply directly. Within a few minutes, you will receive an automatic application confirmation. Within three working days, you will receive a message about your application.

Good to know:

• At NS, we believe everyone is unique. You see this in everything we do, and therefore also in our recruitment policy.
• The application procedure includes, among other things, a background check and the application for a Certificate of Conduct (VOG).
• With this vacancy, we want to recruit our new colleague ourselves. This is therefore not a call for acquisition.

Application procedure

• Application receivedWe have received your application and will let you know within 2 weeks if we will proceed with you in this procedure.
  
• Telephone intake interviewDuring this interview via WhatsApp video calling, we will discuss your motivation and your perception of the role. Practical matters such as travel distance, availability, and personal transportation will also be discussed.
  
• Job interview

  We invite you for a job interview with the recruiter and team manager. The interview will take place digitally via Microsoft Teams.

  
  
• Psychological assessmentFor this role, mental well-being is important, which is why a cognitive test, role-playing exercise, and an interview with a psychologist are part of the application procedure. There are various external locations in the Netherlands where these tests are conducted.
  
• Medical examinationA medical examination is part of the application procedure. Your vision, hearing, and blood pressure will be tested, among other things. There are various external locations in the Netherlands where these tests are performed.
  
• EmploymentAfter completing the employment conditions interview, you will be employed by NS, welcome! You will soon start your internal training.