Conductor The Hague

As a conductor at NS, you have one of the most enjoyable jobs in the Netherlands. You meet new people every day. So, every day you have a different story. A responsible job with a lot of freedom, which is not for everyone.

• You ensure the mobility of the Netherlands

• A job with responsibility

• A training program and guidance

This is why you want to work as a conductor at NS

You are the calling card of the train.

As a conductor, you are part of our top team on the train and have a job where you put the passenger experience at the center every day in your own way. And you do much more. You offer information and service to our passengers, you check tickets, and you ensure a safe environment on the train. Every day is different, and you switch between many different situations. One thing remains the same: you try to make the passenger experience as pleasant as possible on every trip, and you have a lot of freedom in doing so.

Want to know more about the real work? Sign up for an online information session and hear from employees themselves what the work looks like in practice. You can find an overview of all events here.

This is what you will do as a conductor

Thanks in part to your knowledge, enthusiasm, and service orientation, you will be invaluable in:

• Informing passengers and providing service. As a conductor, you answer questions on the train and on the platform, you make announcements on the train, thereby informing our passengers.
• Ensuring the train departs on time by correctly executing a departure procedure. This includes checking if everyone has boarded, checking if the signal is safe, whistling when closing the doors, and actually closing the doors.
• Checking passenger tickets.
• Liaising with colleagues from Safety & Service and the driver to prevent unsafe situations and in case of emergencies.

Training:
Are you hired? Then you will follow an internal training program of 16 weeks (36 hours per week). You will work in practice at the base location under the guidance of a workplace supervisor, and you will attend classes at the NS Learning Center in Amersfoort. This way, you combine professional knowledge with practical experience.

You can find more information about the training program here.

This is where you will work

The employees of NS operations are the face of NS. Together with all your NS colleagues, you ensure that over 1 million people reach their destination every day. The team at the Den Haag base consists of 253 conductors and 16 team managers. Together, they form a friendly and close-knit group of colleagues.

You start the day with a cup of coffee in the break room and chat with colleagues. You are on time for your train and have contact with the driver. You perform safety checks and pay attention to the signals. Ready for departure? Then you blow your whistle and close the doors. You do your service rounds through the train. The beautiful landscapes of the Netherlands are your office.

These are the job requirements

This work suits you if you can work well independently. You dare to make decisions and challenge yourself to provide excellent service every time. You are someone who:

• Can communicate well in both Dutch and English.
• Has a service-oriented attitude. Preferably, you have experience with face-to-face customer contact.
• Has good eyesight and hearing. You can distinguish colors and hear well. Glasses or contact lenses are not a problem up to +5 or -8. You are also between 160 cm and 200 cm tall.
• Has good physical condition. You are physically fit, as working as a conductor requires a lot physically from you.

Furthermore, you have:

• MBO 3 work and thinking level.
• Age of 18+.
• Your own transportation (bicycle, scooter, car), and can reach your base location within 45 minutes.

Please note:

• A positive Certificate of Conduct (VOG) is a prerequisite for starting in this position.
• With a 36-hour workweek, you work 40 hours one week and 32 hours the other week. This means you get one day off every 2 weeks.
• After the training period, it is possible to work part-time (24 or 32 hours per week) with the approval of your team manager.
• You are willing to work according to a full continuous roster. This means you will be scheduled for day shifts, night shifts, weekend shifts, and public holidays in rotation. It is important that you are available for all shifts. On average, you work 2 out of 3 weekends.

These are the employment conditions

For this vacancy, based on a 36-hour workweek, we offer:

Salary:

• Starting salary up to € 3,186.00 gross per month.
• Ultimately, your salary can rise to € 4,114.44 gross during your career.
• Allowance for irregular shifts. During training, an average of € 350 per month, and after training, an average of € 500 - € 900 gross per month.

And:

• Paid training and salary from your 1st working day.
• After 1 year, a permanent contract if you prove suitable for the position.
• 8% holiday pay, 3% year-end bonus, and a good pension scheme.
• 24 to 32 vacation days + additional days off due to irregular hours.
• Opportunity to swap 3 national holidays.
• NS Business Card 2nd class for free train travel (family members travel for free during off-peak hours).
• 1st class travel at an additional personal contribution.
• Once you have worked at NS for 1 year, you also get a discount on European train travel.

Would you like to know more? Then view the NS CAO here.

Applying for this job

So? Will you be the point of contact and the calling card of NS?
Apply now. Within a few minutes, you will receive an automatic application confirmation. Within three working days, you will receive a message about your application.

Good to know:

• At NS, we believe everyone is unique. You see this in everything we do, and therefore also in our recruitment policy.
• The application procedure includes, among other things, a background check and requesting a Certificate of Conduct (VOG).
• With this vacancy, we want to recruit our new colleague ourselves. This is therefore not a call for acquisition.

Application Procedure

• Application receivedWe have received your application and will let you know within 2 weeks whether we will proceed with you in this procedure.
  
• Telephone intake interviewDuring this interview via WhatsApp video calling, we will discuss your motivation and your perception of the role. Practical matters such as travel distance, availability, and own transport will also be discussed.
  
• Job interview

  We invite you for a job interview with the recruiter and team manager. The interview will take place digitally via Microsoft Teams.

  
  
• Psychological assessmentIn this role, mental functioning is important, which is why a capacity test, role-playing exercise, and an interview with a Psychologist are part of the application procedure. There are various external locations in the Netherlands where these tests are conducted.
  
• Medical examinationA medical examination is part of the application procedure. Your vision, hearing, and blood pressure will be tested, among other things. There are various external locations in the Netherlands where these tests are performed.
  
• EmploymentAfter completing the employment conditions interview, you will be employed by NS, welcome! You will start your internal training soon.