Concierge - Excelsior Hotel Gallia

Additional Information Job Number 26210922 Job Category Rooms & Guest Services Operations Location Excelsior Hotel Gallia a Luxury Collection Hotel Milan, Piazza Duca D'Aosta 9, Milan, Milano, Italy, 20124VIEW ON MAP (https://www.google.com/maps?q=Excelsior%20Hotel%20Gallia%20a%20Luxury%20Collection%20Hotel%20Milan,%20Piazza%20Duca%20D'Aosta%209,%20Milan,%20Milano,%20Italy,%2020124) Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Respond to guest requests and resolve issues in a timely and professional manner, ensuring an exceptional experience for our guests. Provide personalized service to guests, including making reservations, answering questions, and providing recommendations. Maintain accurate records of guest interactions and preferences. Develop strong relationships with guests through proactive communication and follow-up. Collaborate with other departments to ensure seamless execution of events and activities. Stay up-to-date on hotel services, amenities, and promotions to effectively communicate them to guests. Demonstrate a passion for delivering exceptional service and exceeding guest expectations. KEY RESPONSIBILITIES Respond to guest requests and resolve issues in a timely and professional manner. Provide personalized service to guests, including making reservations, answering questions, and providing recommendations. Maintain accurate records of guest interactions and preferences. Develop strong relationships with guests through proactive communication and follow-up. Collaborate with other departments to ensure seamless execution of events and activities. Stay up-to-date on hotel services, amenities, and promotions to effectively communicate them to guests. Demonstrate a passion for delivering exceptional service and exceeding guest expectations. REQUIREMENTS High school diploma or equivalent required; some college or university coursework in hospitality or a related field preferred. 1-2 years of experience in a concierge or similar role. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Strong attention to detail and organizational skills. Ability to maintain confidentiality and handle sensitive information. Ability to work varied shifts, including evenings, weekends, and holidays. Ability to lift up to 25 pounds and stand for long periods of time. CERTIFICATIONS/LICENSES None required. BENEFITS Competitive salary and benefits package. Opportunities for professional growth and development. Collaborative and dynamic work environment. Access to exclusive employee discounts and perks. Recognition and rewards for outstanding performance. KEY SKILLS AND QUALIFICATIONS Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Strong attention to detail and organizational skills. Ability to maintain confidentiality and handle sensitive information. Ability to work varied shifts, including evenings, weekends, and holidays. Ability to lift up to 25 pounds and stand for long periods of time.