Community Relations Manager bei Meet5 (w/m/d)

You're a true communication talent? You love solving problems, whether technical or human-level? You organize and want varied tasks? You want to be part of an open, friendly, and high-productive team?

Then apply as Community Relations Manager in the Captains area at Meet5!

Meet5 is the largest leisure community for people over 40 years old. One of the most important parts of our community are the Community Captains. They are particularly active members, create many events and have a role model function within their regional communities. We now count over 1,100 German-speaking captains.

You will work directly with our captains and motivate and support over 3.5 million Meet5 users. You process feedback, win new captains, and track their performance. There are no limits to your creativity, and we look forward to input from your first day.

Aufgaben

• Captains Community Management: Be in daily exchange with our Captains community on Circle, answer questions, moderate discussions, and support captains with general matters and app problems
• Captains Support: Process incoming Groove tickets and take care of individual concerns and feedback from our captains about the app usage
• Captains Recruiting: Check new applications, accompany candidates through the recruiting process in Notion, and actively support the expansion of our Captains community
• Captains Performance Management: Analyze monthly captain activity, conduct individual reviews, and be in exchange with less active captains or those with notable meeting behavior
• Captains Events: Plan, organize, and moderate regular digital Captain events and formats via Zoom

Qualifikation

• Ausbildung / Studium: Completed education or study in the field of communication, marketing, media, event management, business administration, or comparable
• Berufserfahrung: First relevant experience in community management, customer support, recruiting, event management, or online marketing (Ideally experience in a digital environment, start-up, or community-oriented platform)
• Technische Affinität: Secure handling of tools like Notion, ticketing systems, and data exports; ability to explain technical problems clearly and pass them on
• Organisationsstärke: Experience in coordinating processes, reviews, and events independently
• Sehr gute (schriftliche) Kommunikationsfähigkeit: Professional, empathetic, and motivating written communication style in German

Benefits

Besides a dynamic team and our mission to bring people together, Meet5 offers a wide range of benefits!

• Impact: Meet5 connects millions of people and helps them form new friendships.
• Hybrides Arbeitsmodell mit flexiblen Arbeitszeiten: Find your ideal work style!
• Equipment: Laptop, mouse, and/or adjustable desk will be provided by us
• Start-Up-Spirit: A beautiful, spacious office in the Frankfurt Ostend area with unlimited coffee, drinks, and snacks of all kinds.
• Team Spirit: Monthly team events like table tennis tournaments, office parties, or