Community Manager

Designation: Community Manager Department: Community Reporting To: General Manager Functional Alignment: Assistant Director - Community Location: Gurgaon Role Overview The Community Manager is the primary owner of the member experience at the club. This role leads day-to-day community operations, member engagement, renewals execution, and onboarding delivery, while coordinating closely with internal teams to ensure consistent service standards across all member touchpoints. This is an execution-oriented role that requires strong organizational skills, attention to detail, and ability to work effectively in a fast-paced environment. Key Responsibilities: • Develop and implement community programs and initiatives to drive engagement and retention. • Collaborate with cross-functional teams to design and deliver exceptional member experiences. • Analyze data and metrics to identify trends and areas for improvement, and develop strategies to address them. • Build strong relationships with members through regular communication and feedback. • Ensure seamless onboarding experience for new members. • Develop and maintain a comprehensive understanding of the club's offerings, services, and policies. • Provide exceptional customer service by responding promptly to member inquiries and resolving issues in a timely manner. • Work closely with the General Manager to develop and implement strategies to drive membership growth and retention. • Identify opportunities to improve processes and procedures, and implement changes as needed. • Develop and manage budgets for community programs and initiatives. • Ensure compliance with company policies and procedures. • Perform other duties as assigned by the General Manager. Benefits: • Opportunity to work in a dynamic and fast-paced environment. • Collaborate with a talented team of professionals. • Professional development opportunities. • Competitive compensation package. • Comprehensive benefits package including health, dental, and vision insurance, 401(k) plan, and paid time off.