Community & Customer Success Manager (m/w/d)

We shape the future of smart cat flaps together

We are mousebouncer GmbH, the team behind ZeroMOUSE – a KI-based extension for cat flaps that prevents cats from bringing mice and other prey into the house.

Our products are already used by over 20,000 customers and belong to the most innovative solutions in the Smart Pet Tech field. Our mission is to develop technology that significantly improves the daily lives of pet owners.

To ensure our customers receive not only a great product but also excellent support, we are looking for an engaged individual for the area Online Reputation & Community Management.

Aufgaben

You will be the voice of ZeroMOUSE on the internet and make sure our customers feel well taken care of at all times.

Your tasks include:

• Maintaining our ratings on Trustpilot, Amazon, Google, and other platforms
• Friendly and professional responses to customer reviews
• Monitoring social media, forums, and communities (e.g. Reddit, Facebook, YouTube)
• Supporting the resolution of customer issues together with our support team
• Identifying recurring criticism points and deriving improvement suggestions
• Creating monthly reports on brand awareness and customer satisfaction
• Buidling and maintaining a positive online community
• Gathering and preparing customer testimonials, success stories, and feedback
• Supporting the creation of FAQ, help, and information content
• Collaboration with product development, support, and marketing

Qualifikation

• Excellent communication skills and very good written German
• Good English language skills in writing and speaking
• Pleasure in dealing with people and customer-oriented solutions
• Empathy, patience, and diplomatic skill
• Self-motivated and structured work style
• Safe handling of digital tools
• Interest in technology and KI products

If you already have experience in one or more of these areas:

• Customer Success
• Customer Support
• Community Management
• Online Marketing
• E-Commerce
• Amazon or Shopify
• Trustpilot or other rating platforms

Benefits

This is what awaits you:

• A meaningful job with direct influence on our customers
• An innovative KI product with international growth potential
• Flat hierarchies and quick decision-making
• Flexible working hours
• Hybrid or remote work (upon agreement)
• Modern work tools
• Much autonomy and scope for design
• A motivated team with short decision-making paths

Working hours:

20-30 hours per week

The working hours can be flexibly arranged. What is important to us is that customer inquiries and ratings are processed in a timely manner.

Work location:

Hybrid or remote – regular coordination with our team in Unterschleißheim near Munich.

Why this job is special:

You're not just responsible for ratings.

You ensure that thousands of cat owners have positive experiences with our brand every day. You recognize improvement potential early on, give important impulses to our product development, and actively help build our brand internationally.

Apply now

If you're eager to take responsibility and work together with us to develop one of the most innovative brands in the Smart Pet Tech field, we look forward to your application.

Please send us your CV, a brief letter outlining your motivation, and your potential start date.

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