Communications Agent (Front Office)

Are you someone who thrives on connecting with people? Do you stay friendly, approachable, and calm, even when the pace picks up? If so, this could be the perfect role for you.

At Pullman Auckland, we’re looking for a Part Time Communications Agent. With one foot in the Pullman ecosystem, and another firmly in listening to guest needs, you will be the control centre for the guest experience. We’re after someone who listens attentively, notices the little things, and approaches every task with confidence and a “can-do” spirit.

To be successful in this role, you will need to be able to demonstrate the following:

• Coordinate all inbound phone calls within the hotel
• Have excellent communication skills and have the ability to multitask and remain calm under pressure
• A good phone manner is a must as you will be the main point of contact for all incoming inquiries in the hotel
• This role also assists the wider front office team with reservations and group preparations so flexibility and willingness to roll up your sleeves is essential to excel in this varied role