Commis di Sala - NH Ancona - Minor Hotels - Southern Europe

What will be your mission? As a commis de salle, you will be responsible for taking orders and delivering food and beverages to our customers, ensuring an excellent overall experience. What will you have to do? - Provide exceptional customer service that fosters satisfaction. - Welcome and recognize all guests according to the Company's standards. - Maintain direct and frequent contact with guests, especially during key moments of their stay, such as breakfast, lunch, dinner, and/or events or meetings (banqueting, coffee break, etc.). - Demonstrate excellent knowledge of regular guests, paying attention to their preferences. - Know and offer various products and services available at the hotel's restaurant. - Review daily specials and menu changes with the corresponding F&B team. - Manage restaurant reservations. - Communicate effectively with the kitchen staff to ensure accurate orders are delivered on time. - Set up and clean tables in the restaurant and meeting rooms as required. - Meet processes and procedures related to product setup, quality, and service according to brand standards. - Manage cash handling and transaction processing using the point-of-sale system. This includes managing cash and processing transactions with credit and debit cards. - Identify opportunities to increase F&B revenue through upselling. - Ensure all F&B points of sale are clean, organized, and ready to welcome guests. - Follow all relevant sanitary regulations and customer service guidelines. What are we looking for? - Previous experience in similar roles at other hotel chains or related industries will be highly valuable. - Professional training in hospitality/F&B. - Knowledge of the local language and English is very important. - Familiarity with various software programs (Microsoft Office, POS, etc.). - Customer orientation. - Active listening and effective communication skills. - Attention to detail. - Sales orientation. - Ability to work alone and in a team. Why choose us? In Minor Hotels Europe & Americas, we are committed to creating exciting careers around the world and intercultural experiences. Our journey is fueled by passion and dedication from our incredible teams, who also enjoy exclusive benefits such as: - Global experience - diversity of 150 nationalities. - Career development opportunities rich in national and international challenges. - Wide range of training programs to improve skills. - Wellness initiatives, including flexible working conditions. - Recognition programs for team members, including memorable dates. - Possibility of making a difference through our sustainability program and volunteer initiatives. - Tariffs and promotions for team members, offering discounted rates at our hotels worldwide and exclusive benefits through our corporate loyalty program. Sector: Hotel/Tourism Role: Food/Beverage