Adecco
2 weeks ago
Commercial Telephone Advisor
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Company information
- Company
- Adecco
- Location
- België, West-Vlaanderen (Provincie), Roeselare, Lichtervelde Belgium
- Posted
- 2 weeks ago
Job description
Job Description
• You contact warm leads who come to you through real estate partners.
• You identify the customer's needs and provide professional advice.
• You guide customers in choosing a suitable energy supplier, telecom provider, and any additional services.
• You correctly record each conversation in the CRM system and ensure a complete handover of the file to administrative colleagues.
• You actively participate in daily team meetings.
• You follow up on ongoing files and take the necessary actions where needed.
• You participate in individual coaching sessions with the Team Lead.
• You keep your knowledge of our products, suppliers, and partners up-to-date.
• You delve deeper into internal processes and procedures, so you can always advise customers correctly and with high quality.
ProfileYou have a commercial mindset and get energy from telephone customer contact. You listen actively, ask the right questions, and know how to advise customers in a pleasant way.
In addition, you possess the following competencies:
• Commercial mindset: You see commercial opportunities and dare to make a suitable proposal.
• You handle objections and difficult conversations professionally.
• You continue to work calmly and with quality, even during busy moments.
• You take responsibility for your own files and keep your commitments. (e.g., maintaining customer contact for questions and/or problems)
• You communicate fluently and enjoy working with colleagues to achieve common goals.
• You are eager to learn and want to continuously improve yourself.
Profile:
• Diploma secondary education or bachelor's degree.
• Experience in commercial inside sales, telesales, customer service, or a similar role is a strong asset.
• You speak and write Dutch and French fluently (spoken English knowledge is a strong plus).
• You are proficient with PC applications and learn quickly to work with CRM systems.
• You are result-oriented, but never lose sight of customer satisfaction.
We preferably aim for full-time employment, but 80% is also achievable.
OfferStart on a temporary basis, with the possibility of a permanent contract upon positive performance assessment.
Upon permanent hiring:
max. 1 remote working day / week – (with remote work allowance)
Work schedule:
• 38 hours / week on a full-time basis
• Fixed hourly schedules
o Mon – Fri: 9:30 AM - 12:30 PM // 1:00 PM - 6:00 PM
(one day – freely chosen – shorter day (until 4:00 PM)
Vacation:
• Freely chosen (in consultation with colleagues)
• 20 days per year for full-time employment
Remuneration:
• salary range: 2,600-3,100 gross monthly salary
• once trained, variable remuneration may be added
• meal voucher: €8 + eco-cheques
Interested in this position?
Apply immediately online and confirm your application.
Your application will be answered quickly.
You can also contact us directly at 056/21.94.11 or [email protected]
Do you know someone (family, friends, acquaintances) who would be a perfect fit for this vacancy?
Definitely share it with them.
Is this vacancy not what you were looking for? We have much more on offer.
Take a look at the link below
https://www.adecco.be/nl-be/vacatures/resultaten?k=&l=&display=10&branchcode=ADBE_155
Good luck!
• You contact warm leads who come to you through real estate partners.
• You identify the customer's needs and provide professional advice.
• You guide customers in choosing a suitable energy supplier, telecom provider, and any additional services.
• You correctly record each conversation in the CRM system and ensure a complete handover of the file to administrative colleagues.
• You actively participate in daily team meetings.
• You follow up on ongoing files and take the necessary actions where needed.
• You participate in individual coaching sessions with the Team Lead.
• You keep your knowledge of our products, suppliers, and partners up-to-date.
• You delve deeper into internal processes and procedures, so you can always advise customers correctly and with high quality.
ProfileYou have a commercial mindset and get energy from telephone customer contact. You listen actively, ask the right questions, and know how to advise customers in a pleasant way.
In addition, you possess the following competencies:
• Commercial mindset: You see commercial opportunities and dare to make a suitable proposal.
• You handle objections and difficult conversations professionally.
• You continue to work calmly and with quality, even during busy moments.
• You take responsibility for your own files and keep your commitments. (e.g., maintaining customer contact for questions and/or problems)
• You communicate fluently and enjoy working with colleagues to achieve common goals.
• You are eager to learn and want to continuously improve yourself.
Profile:
• Diploma secondary education or bachelor's degree.
• Experience in commercial inside sales, telesales, customer service, or a similar role is a strong asset.
• You speak and write Dutch and French fluently (spoken English knowledge is a strong plus).
• You are proficient with PC applications and learn quickly to work with CRM systems.
• You are result-oriented, but never lose sight of customer satisfaction.
We preferably aim for full-time employment, but 80% is also achievable.
OfferStart on a temporary basis, with the possibility of a permanent contract upon positive performance assessment.
Upon permanent hiring:
max. 1 remote working day / week – (with remote work allowance)
Work schedule:
• 38 hours / week on a full-time basis
• Fixed hourly schedules
o Mon – Fri: 9:30 AM - 12:30 PM // 1:00 PM - 6:00 PM
(one day – freely chosen – shorter day (until 4:00 PM)
Vacation:
• Freely chosen (in consultation with colleagues)
• 20 days per year for full-time employment
Remuneration:
• salary range: 2,600-3,100 gross monthly salary
• once trained, variable remuneration may be added
• meal voucher: €8 + eco-cheques
Interested in this position?
Apply immediately online and confirm your application.
Your application will be answered quickly.
You can also contact us directly at 056/21.94.11 or [email protected]
Do you know someone (family, friends, acquaintances) who would be a perfect fit for this vacancy?
Definitely share it with them.
Is this vacancy not what you were looking for? We have much more on offer.
Take a look at the link below
https://www.adecco.be/nl-be/vacatures/resultaten?k=&l=&display=10&branchcode=ADBE_155
Good luck!
Required skills
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