Commercial Support Employee

For a dynamic organization in the logistics and industrial sector, an enthusiastic Commercial Support Employee is sought. In this customer-focused role, you are the first point of contact and help customers with questions, orders, and advice. Description As a Commercial Support Employee, you will be in daily contact with customers via phone, email, and chat. You ensure a friendly, professional impression and help customers directly on their way with their question or order. You think creatively and come up with solutions to customer issues. Your excellent communication skills are essential for building strong relationships with our customers. You are proactive, flexible, and able to work in a fast-paced environment. In addition to your excellent communication skills, you have a commercial mindset and can analyze data to make informed decisions. You are also familiar with MS Office and have experience with CRM systems. As a Commercial Support Employee, you will be responsible for: • Handling customer inquiries via phone, email, and chat; • Processing orders and providing advice on products and services; • Analyzing data to identify trends and opportunities; • Developing and maintaining strong relationships with customers; • Collaborating with colleagues to resolve customer issues; • Staying up-to-date with product knowledge and industry developments. We offer: • A dynamic work environment with a team of motivated professionals; • Opportunities for professional growth and development; • A competitive salary and benefits package; • Flexible working hours and remote work options; • A comprehensive training program to help you succeed in your role.