Commercial Product Lead

The Commercial Product Lead bridges the gap between the Product and Commercial organizations by acting as a strategic enabler of high-value opportunities. This role ensures a seamless and structured flow of knowledge from BUs to the Sales team for pitches, demos, and RfPs, while also channeling structured feedback from client-facing teams back into Product for roadmap alignment. A core aspect of the role also includes delivering targeted, value-driven trainings to internal and external stakeholders.

Responsibilities:

• Act as the go-to SME for product demos, technical deep-dives, and proposal & content library support for WLA & Tier 1 opportunities
• Collaborate with Platform Sales, Account Management, and RfP teams to support solution design and execution
• Provide structured and standardized inputs for technical/product sections of proposals Structured Knowledge Transfer & Training
• Design and deliver structured training sessions and onboarding workshops to internal sales teams, ensuring a scalable understanding of EM’s product suite
• Support product education initiatives for clients, where relevant, during onboarding or strategic sales engagements
• Maintain and update demo kits, playbooks, knowledge hubs, and product documentation in collaboration with Product, RFP and Sales Excellence teams
• Lead enablement sessions on new features, strategic differentiators, and roadmap updates Product Feedback & Roadmap Input
• Capture market feedback and commercial insights from Sales Directors and Account Managers
• Actively participate in roadmap planning cycles, influencing product priorities based on client needs and sales obstacles
• Track and communicate post-mortem insights to Product for continuous product improvement Governance & Process Integration
• Ensure CRM tagging and tracking of supported opportunities
• Participate in feedback loops, monthly Tribe syncs, and deal retrospectives to evaluate sales impact and product gaps
• Contribute to the creation and upkeep of high value reusable RfP content and structured product messaging Deliverables & Ownership