Commercial Operations Manager

MISSION :

Support sales team and regional leaders to manage operations aspects of commercial team. This includes ensuring CRM hygiene, providing sales KPI reports, attainment and commission calculations, providing/consolidating forecasts and supporting day to day commercial operations.

MAIN RESPONSIBILITIES:

• Work with the sales team to ensure CRM system discipline and hygiene is maintained
• Provide reports, dashboards and statistics on KPIs for commercial team – including new business team and existing business team
• Work with Group commercial operations and regional finance team to ensure that the KPIs and metrics provided are following definitions and guidelines
• Calculate quarterly attainment for sales team and assist in commission calculation and payouts
• Assist in preparing materials for various reporting calls to regional and Group management
• Work with commercial team across APR and with country leaders to provide accurate monthly forecast with call outs in month on any material changes
• Manage contract repository, contract templates, contract deviations and align legal review amendment requests with legal counsel
• Provide observations to regional commercial managment on anomalies or early warnings on any trends defying the planned trajectory
• Assist in budgeting and landing estimate exercises throughout the year