Collections Specialist with German Language Skills

Workplace: Wrocław

Your responsibilities

• Telephone and email contact with clients in German
• Providing information regarding payments, invoices, and client account status
• Handling client inquiries and resolving ongoing issues
• Registering client notifications, disputes, and payment declarations
• Monitoring payment deadlines and arranging repayment plans according to current procedures
• Cooperation with other company departments to efficiently resolve client matters
• Managing correspondence in team inboxes
• Creating reports and updating data in the system
• Supporting the team in ongoing operational activities

Our requirements

• Very good command of German (min. C1)
• Good command of English (min. B2)
• Experience in customer service (Customer Service)
• Experience in AR, OTC, Collections, or Finance areas is a plus
• Ability to build positive relationships with clients
• Good work organization and independence
• Problem-solving skills and analytical thinking
• Proficiency in MS Office package

What we offer

• Stable employment in an international environment
• Opportunities for professional development in finance and OTC processes
• Daily work using foreign languages
• Comprehensive onboarding to the role
• Friendly work atmosphere and team support
• Non-wage benefit package

What you gain by applying for Antal offers?

If your application sparks interest from an Antal consultant, you will receive support at every stage of the recruitment process. A consultant who knows your industry will maintain constant contact with you, help you prepare for interviews, and ensure the quality of the entire process you are involved in.

Antal SSC/BPO

Antal SSC & BPO is a division specializing in recruitment for shared service centers and outsourcing, covering both existing structures and newly established greenfield centers. The team provides clients with market knowledge and support in creating organizational structures. Many consultants have operational experience gained directly in SSC or BPO, which allows them to better understand the intricacies of this sector.

We inform you that the data administrator is Antal Sp. z o.o. with its registered office in Warsaw, ul. Puławska 2, (hereinafter referred to as the "administrator"). You have the right to request access to your personal data, their rectification, erasure, or restriction of processing, the right to object to processing, as well as the right to data portability and the right to lodge a complaint with a supervisory authority. Personal data will be processed for the purpose of conducting the recruitment process. Providing data to the extent required by the Act of June 26, 1974, the Labor Code, is mandatory. Providing data in other areas is voluntary. Refusal to provide mandatory data may result in the inability to conduct the recruitment process. The administrator processes mandatory data based on a legal obligation incumbent upon it, while the basis for processing additional data is consent. Personal data will be processed until the end of the recruitment proceedings and for the period of potential claims, and in the case of consent to participate in future recruitment processes – until the withdrawal of such consent. Consent to the processing of personal data may be withdrawn at any time. The recipients of the data are the pracuj.pl service and other entities to whom we have entrusted data processing in connection with recruitment.