Collections Specialist

Position: Accounts Receivable (AR) Caller – US Collections Shift Time: Shift: US Hours (4 pm to 1 am ) - WFO only Working Days: 5 Days a week About the Role We are seeking experienced Accounts Receivable (AR) Callers – US Collections with a strong background in customer follow-ups, collections strategy, dispute resolution, and credit control. This role requires high ownership, self-learning ability, and the capability to manage high-volume AR portfolios independently. Key Responsibilities Manage and resolve outstanding accounts receivable (AR) balances through effective communication and negotiation with customers. Identify and prioritize high-risk accounts for prompt attention. Develop and maintain a deep understanding of customer needs, preferences, and behaviors to optimize collections strategies. Collaborate with internal stakeholders to ensure seamless integration of processes and minimize delays. Analyze and interpret financial data to inform collection decisions and optimize portfolio performance. Stay up-to-date with industry trends, regulatory changes, and best practices in accounts receivable management. Maintain accurate and detailed records of all interactions, transactions, and outcomes. Meet or exceed established performance metrics for collections, customer satisfaction, and quality standards. This role is a great opportunity to develop your skills and expertise in the field of accounts receivable management.