Collections Specialist – Accounts Receivable Management (m/f/d)

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Are you actively looking for a new challenge? Or just browsing the market? Well… You might be exactly where you need to be!

Lightspeed is looking for a Collections Specialist to join our Finance team. In this customer-oriented role, you will be primarily responsible for contacting our customers regarding overdue outstanding invoices and finding solutions with them. If you enjoy working with customers, are familiar with accounting processes, and remain friendly, calm, and composed even in challenging situations, we look forward to receiving your application!

***Please note: This job is located in Berlin, Germany.***

Your Responsibilities:

• You will proactively manage a portfolio of overdue customer accounts, ensuring consistent follow-up through regular calls, emails, and other customer contacts.

• You will actively work with customers to resolve outstanding invoices promptly and ensure good account management.

• You will identify accounts that need to be escalated to external collection agencies, prepare the relevant documentation, and forward it.

• You will maintain ongoing communication with collection agencies and assist in resolving overdue invoices.

• You will create and analyze reports in Excel and Google Sheets to identify overdue accounts and prioritize actions accordingly.

• You will support month-end closing processes related to trade receivables and payment discrepancies.

• You will monitor customer accounts for missed or late payments and other irregularities, and proactively address potential issues.

• You will provide excellent customer service by responding quickly to inquiries and resolving problems in a solution-oriented manner.

What you bring to the table:

• Previous experience in accounts receivable management, accounts receivable accounting, or a comparable position in Credit Control.

• Fluent German at a native speaker level and very good English skills, both written and spoken; French language skills are a big plus.

• Good knowledge of Excel and Google Sheets, including formulas, pivot tables, and data analysis; experience with Salesforce or a comparable CRM system is an advantage.

• A proactive and results-oriented approach, with a passion for consistently following up on outstanding invoices.

• A diligent and detail-oriented working style, especially in data entry and documentation.

• Good time management skills and the ability to effectively prioritize a portfolio of customer accounts.

• A good understanding of financial contexts and knowledge of relevant financial and compliance regulations.

What we offer you:

Experience the Lightspeed Experience…

• The opportunity to work in a truly flexible environment.

• Unleash your potential through our growth program – with opportunities for promotions and career development.

• Real career opportunities in a company that creates new jobs every day.

• Work in a team that is large enough for growth, but small enough to have a real impact.

…and benefit from perks that make you happy:

• Lightspeed Stock Program (we are all owners).

• Health & Wellness Budget – up to €400 per year for gyms, yoga classes, a new bicycle, or anything that serves your health.

• Mental Health Support via the Modern Health App – meditation, coaching, or counseling, every employee has access.

• LinkedIn Learning – we at Lightspeed believe in a Growth Mindset. You get free access to LinkedIn Learning and your career GPS to learn and grow.

• Paid time off for volunteering and social engagement.

• Regular team breakfasts and events in our great offices.

…and much more!

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

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