Collections Associate with German-Remote

Inviting applications for the role of Collections Associate with German-Remote

Responsibilities:

Debt Collection & Communication 
• Reach out to customers with overdue accounts using phone, email, and letters to initiate collections. 

• Negotiate repayment terms and settlements in accordance with company policies. 

2. Account Monitoring & Reconciliation 
• Monitor accounts for overdue payments, delayed settlements, credit irregularities, or unapplied items. 

• Reconcile account balances with customers and address unapplied credits. 

3. Record-Keeping & Reporting 
• Maintain detailed and accurate records of all customer communication and payment commitments. 

• Log outcomes of collection efforts and follow-ups in CRM or collections systems. 

• Prepare and submit regular collection activity reports for management review. 

4. Dispute Resolution & Escalation 
• Investigate and resolve customer complaints or disputes related to billing or payments. 

• Escalate unresolved or complex cases to senior staff or legal teams as needed. 

5. Cross-Functional Collaboration 
• Work closely with departments like Credit Management, Sales, Supply Chain, Cash Application, and others to resolve outstanding issues. 

• Provide necessary documentation to support third-party collections or bankruptcy cases. 

6. Performance & Target Achievement 
• Consistently meet or exceed daily, weekly, and monthly collection targets and KPIs. 

• Ensure timely cash inflow within agreed payment terms and SLAs. 

7. Compliance & Process Adherence 
• Follow all applicable legal and regulatory requirements related to debt collection. 

• Adhere to company policies, SOPs, and standard quality benchmarks.

Qualifications

Knowledge of working in SAP is an advantage

Bachelor’s degree in Economics, Commerce, Finance or similar field of study.

Proficiency in Microsoft Office applications, particularly Excel, with experience in reporting and data analysis.

Knowledge of German language at a C1 level.

Previous work experience in ITC processes.