Collections & Accounts Receivable Specialist - EST Hrs (Remote)

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch. Join our team as a Collections & Accounts Receivable Specialist to support our US-based client. This role focuses on follow-up on overdue invoices , ensuring payments are collected promptly while maintaining accuracy in all AR records. PLEASE NOTE: Working hours for this role are from 9:00 am to 5:00 pm EST, Monday through Friday, and is a fully remote position. Responsibilities: * Contact customers via phone and email to follow up on outstanding invoices. * Negotiate payment plans and resolve discrepancies. * Maintain accurate records of all collection activities and customer interactions. * Reconcile accounts and resolve payment issues. * Assist in month-end closing activities. * Prepare and analyze aging reports. * Work closely with the accounting team to ensure accurate financial reporting. * Identify and resolve billing issues. * Provide excellent customer service to maintain positive customer relationships. * Meet or exceed monthly collection targets. Qualifications: * High school diploma or equivalent required; Associate's or Bachelor's degree in accounting or a related field is a plus. * Proven experience in collections and accounts receivable. * Strong understanding of accounting principles. * Excellent communication and negotiation skills. * Proficiency in Microsoft Office Suite (Excel, Word, Outlook). * Experience with accounting software (e.g., QuickBooks, NetSuite) is a plus. * Ability to work independently and as part of a team. * Strong organizational and time-management skills. * Ability to maintain confidentiality. * Must have a reliable internet connection. * Must have a dedicated and quiet workspace. Benefits: * Competitive salary * Paid time off (PTO) * Paid holidays * Opportunities for professional development * Remote work environment If you are a detail-oriented, results-driven individual with a passion for collections and accounts receivable, we encourage you to apply!