Cloud Support Engineer II

Job Description Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. But that's not all. Strategy is also leading a groundbreaking shift in how companies approach data-driven decision-making, leveraging cloud-based technologies to unlock new insights and drive business outcomes. As a Cloud Support Engineer II, you will be part of our team responsible for delivering exceptional customer experiences through innovative solutions and expert technical support. Your primary responsibilities will include: • Providing top-notch technical assistance to customers via phone, email, or in-person, resolving complex issues related to cloud-based applications and infrastructure. • Collaborating with cross-functional teams to develop and implement effective solutions that meet customer needs and drive business results. • Staying up-to-date with the latest cloud technologies, tools, and best practices to ensure our customers receive the highest level of support. • Participating in training sessions and workshops to enhance your technical skills and stay current with industry trends. • Developing and maintaining strong relationships with customers through proactive communication and issue resolution. • Working closely with internal stakeholders to identify and prioritize customer needs, and develop solutions that meet those needs. • Maintaining accurate records of customer interactions, issues, and resolutions in our CRM system. • Participating in continuous improvement initiatives to enhance the overall customer experience. Requirements: • Bachelor's degree in Computer Science, Information Technology, or related field. • 2+ years of experience in cloud-based technologies, with a focus on technical support and troubleshooting. • Strong understanding of cloud computing platforms, including Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and IBM Cloud. • Proficiency in one or more programming languages, such as Python, Java, C#, or JavaScript. • Experience with cloud-based applications, including Salesforce, ServiceNow, or other similar tools. • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders. • Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues. • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines. • Willingness to learn new technologies and adapt to changing requirements. Benefits: • Competitive salary and benefits package. • Opportunities for professional growth and development through training and mentorship programs. • Collaborative and dynamic work environment with a team of talented professionals. • Flexible working hours and remote work options. • Access to cutting-edge technologies and tools, including cloud-based platforms and applications. • Recognition and rewards for outstanding performance and contributions.