Cloud Operations & Maintenance Engineer (m/f/d)

Deliver customer onboarding and training support, ensuring successful adoption of systems and platforms / Execute operational tasks on cloud-hosted user platforms based on customer requests, ensuring reliability and availabilityContinuously perform system monitoring to ensure uninterrupted service availability / Perform independently incident management and troubleshooting, ensuring timely resolution and minimal service disruptionSupport problem management and bug fix activities, contributing to sustainable solutions and prevention of recurrence / Support quality enhancement initiatives to improve system performance and customer satisfactionCoordinate with development teams and L3 support, ensuring efficient escalation handling and resolution of complex issuesSupport and track compliance with service agreements (SLAs) and KPIsSupport the design and optimization of Jira Service Management (JSM) portals and ticket workflows to improve service efficiency and user experienceContribute to the continuous refinement and improvement of operational processes to enhance scalability and robustnessSupport the preparation and presentation of operational reports, including KPI tracking, incident analysis, and improvement actionsSupport and participate in customer quality meetings, ensuring transparency and alignment on service performancePerform root cause analysis (RCA) for incidents and recurring issues, supporting the implementation of preventive measures Master’s or bachelor’s degree in computer science, communication or similar / Experience in cloud connectivity in automotive or IOT complex architectureExperiences with electric vehicle architecture, infotainment, connectivity, over the air programming or vehicle diagnostics are an advantageExperience in operations, maintenance, or IT service management environments, ideally in cloud-based systemsStrong understanding of incident management, problem management, and SLA/KPIHands-on experience with AWS cloud platforms. and operational support of hosted applications appreciated. Other platforms´ knowledge is the plus / Hands-on experience with Jira Service Management (JSM) or comparable ticketing toolsAbility to collaborate effectively with international DevOps teams and L3 support, including managing escalations Strong analytical skills with experience in root cause analysis and troubleshooting complex systemsSolid reporting skills with the ability to translate operational data into actionable insightsAbility to handle high-priority incidents (P1/P2) in a structured and calm manner / Structured, proactive, and solution-oriented mindset Fluent in English 30 days leave per yearWe will give you valuable tips and feedback on your application documents and interviewsWe will create a candidate profile containing your strengths and potential and thus increase your chance of being placed in a positionWe actively present you to specialist departments and keep you updated on the application process Our many years of recruitment experience and our expert knowledge of the engineering job market make us a strong partner for engineers and technicians. We maintain close relationships with customers across all industries and therefore can provide engineering specialists with exciting projects and attractive job opportunities, drawing on your personal interests and experience. As your professional companion, we support you throughout the entire process, from the first contact to the first day on your new job – all this completely free of charge. Register now and look forward to many interesting and suitable positions and projects.