Cloud Monitoring Manager (m/f/d) Heat Pump

At GALVANY, our goal is to make climate-neutral living a reality for everyone. We focus on implementation and develop concrete, smart solutions by making heat pumps, battery storage systems, and smart metering easily accessible, reliable, and affordable.

We are a profitable greentech startup and believe that sustainable impact and long-term growth are only possible based on a healthy business model. To implement our ambitious tech roadmap, we successfully closed a seed financing round of €10 million in spring 2026 with Set Ventures and AENU. Driven by customer benefit, clarity, and responsibility, we stand for high-quality heating solutions and a working environment where people take responsibility and create sustainable added value.

As a Cloud Monitoring Manager (m/f/d) Heat Pump, you are the first technical point of contact when systems are not functioning as they should. Troubleshooting and error correction are carried out entirely remotely, via our own and manufacturer-specific cloud and monitoring platforms, on which system data is received in real-time (e.g., the Panasonic Aquarea Smart Cloud).

Your tasks:

• Reactive Support: Processing incoming app monitoring tickets, customer inquiries, and fault notifications – quickly, competently, and solution-oriented.

• Technical Support & System Control: Remote analysis of customer problems, making system settings, and preparing, accompanying, and following up on service calls.

• Problem Solving & Fault Analysis: Development of scalable solution approaches for recurring fault patterns – e.g., with hot water, noise complaints, or insufficient heating performance.

• Knowledge Management: Maintaining and further developing operating instructions, FAQs, and internal knowledge bases – to keep technical know-how accessible within the team.

• Documentation & Research: Research of technical questions, standards, and heat pump regulations with structured documentation for internal use.

• Capacity Management: Active support in buffering seasonal peak loads – consistently high solution quality even during peak periods.

Your profile

• Completed degree or apprenticeship in mechanical engineering, energy technology, building technology, electrical engineering, or a comparable technical field.

• Technical understanding of heating systems and heat pumps.

• Very good German language skills, both written and spoken; English is a plus.

• Nice to have: Experience in monitoring photovoltaic, heat pump, or electric car data.

In addition, the following skills and qualities are important to us:

• Methodical Problem Solver: You systematically get to the root of faults, find the cause – not just the symptom – and develop solutions that sustainably fix the problem. Your quick comprehension helps you to quickly classify new fault patterns.

• Proactive Documenter: You recognize when knowledge needs to be recorded and continuously keep processes, solutions, and standards up-to-date – clearly formulated, structured, and directly usable by others.

• Resilient Operator: You maintain an overview even during seasonal peak periods with a high ticket volume, prioritize effectively, and consistently deliver high quality.

• Technical Curiosity: You want to understand why something doesn't work, not just how to fix it. You go deeper than necessary, read up on it, and thus build expertise that benefits the entire team.

Benefits

• Become part of a fast-growing and profitable climate tech startup

• Attractive and competitive compensation

• Our vibrant office is the heart of our culture and promotes collaboration and exchange on-site

• Hybrid work model with partial home office after onboarding

• Individual benefits tailored to your needs, e.g., sports memberships, public transport ticket, or learning budget

Find Jobs in Germany on Arbeitnow