Client Therapy Coordinator - EST hours (Remote)

I STA Personnel Solutions South Africa - we are a global BPO company, recruiting on behalf of our USA client – who is a provider of in-home Physical Therapy (PT), Occupational Therapy (OT), and Nurse Practitioner (NP) services. We are seeking a dedicated and empathetic Client Therapy Coordinator who will play a vital role in facilitating a smooth, personalized experience to their clients. In this role, you will be responsible for thoughtfully matching clients with the most suited therapist based on their specific needs and preferences. This will involve conducting thorough intake interviews, gathering relevant information, and utilizing our proprietary matching algorithm to identify the best possible therapist for each client. You will also be responsible for ensuring that all clients receive a high level of service and support throughout their therapy experience. This includes communicating with clients in a clear and respectful manner, addressing any concerns or issues that may arise, and providing ongoing support and guidance throughout the therapy process. Additionally, you will be responsible for maintaining accurate and up-to-date records of client interactions and therapy progress, as well as collaborating with our therapy team to ensure that all clients receive the best possible care. If you are a motivated and compassionate individual who is passionate about providing exceptional client service, we encourage you to apply for this exciting opportunity.