Client Support Manager - B2B SaaS Fintech

Landytech is on a mission to revolutionize the way that investment managers, asset owners and their advisors access asset information. Powered by Sesame, an industry-leading investment reporting platform, we are helping clients in over 15 countries make informed investment decisions and deliver insights faster. The company is growing rapidly and it's an exciting time to join, having secured $12M in Series B funding in January 2023. In just four years, it has gone from two co-founders to a team of over 50 people, with offices in the UK, US, and Australia. We are now looking for a talented Client Support Manager to join our growing team. As a Client Support Manager, you will be responsible for providing exceptional support to our clients, ensuring that they are getting the most out of our platform. This will involve working closely with our sales team to identify and prioritize client needs, developing and delivering training programs to ensure clients are getting the most out of our platform, and collaborating with our product team to identify and prioritize new features and improvements. You will also be responsible for managing and resolving client complaints, and ensuring that our clients are satisfied with the level of support they receive. This is an exciting opportunity to join a fast-growing company and make a real impact on the success of our clients. If you are passionate about delivering exceptional customer service and have experience in a similar role, we would love to hear from you. The ideal candidate will have a strong background in customer support, preferably in a SaaS or fintech environment. You will have excellent communication and interpersonal skills, and be able to work effectively in a fast-paced environment. You will also have experience with CRM systems, and be able to work with a variety of stakeholders, including sales, product, and marketing teams. In return for your hard work and dedication, you will receive a competitive salary, a comprehensive benefits package, and the opportunity to work with a talented and motivated team. If you are excited about the opportunity to join our team, please submit your application, including your CV and a cover letter, to [insert contact information].