Client Success Specialist (Japanese Speaking)

Job Description The Opportunity: At Flywire, we’re looking for a forward-thinking, motivated, and results-driven Client Success Specialist to deliver and execute our solutions for new and existing travel clients across the APAC region, with a strong focus on Japan. We want someone who is a collaborative teammate , fluent in both English and Japanese , and passionate about helping clients achieve success. This role combines relationship management, strategic consulting, and execution excellence in order to drive client satisfaction and retention. Key responsibilities include: • Developing and executing customized solutions for travel clients across the APAC region, with a focus on Japan. • Building and maintaining strong relationships with clients through regular communication and proactive issue resolution. • Collaborating with internal stakeholders to ensure seamless execution of client solutions. • Providing exceptional customer service and support to drive client satisfaction and retention. • Staying up-to-date with industry trends, best practices, and regulatory requirements to continuously improve client success strategies. • Participating in cross-functional teams to develop and implement new initiatives and processes that drive business growth and improvement. • Maintaining accurate records of client interactions, solutions, and outcomes. • Identifying opportunities for process improvements and implementing changes as needed. • Working closely with the Client Success Manager to prioritize and manage multiple client projects simultaneously. Requirements: • Bachelor’s degree in a relevant field (e.g., business administration, international relations). • 2+ years of experience in a client-facing role, preferably in the travel industry or a related field. • Fluency in both English and Japanese. • Strong communication, interpersonal, and problem-solving skills. • Ability to work independently and as part of a team. • Experience with CRM software (e.g., Salesforce) is a plus. Benefits: • Competitive salary and benefits package. • Opportunities for professional growth and development. • Collaborative and dynamic work environment. • Flexible working hours and remote work options. • Access to cutting-edge technology and tools. • Recognition and rewards for outstanding performance.