Client Success Specialist (English Speaking)

The Opportunity:

At Flywire, we’re looking for a forward-thinking, motivated, and results-driven Client Success Specialist to deliver and execute our solutions for new and existing travel clients across the APAC region, with a strong focus on Japan.

We want someone who is a collaborative teammate, fluent in both English and Japanese, and passionate about helping clients achieve success. This role combines relationship management, strategic consulting, and execution excellence to grow our client base, improve retention, and increase revenue.

As a Client Success Specialist, you will partner closely with the Travel Sales team and Client Success management to:

• Drive client growth, retention, and utilization of the Flywire International Payment Solution.
• Identify opportunities for up-selling and process improvement.
• Provide accurate and timely issue resolution.
• Become a trusted advisor to clients, supporting their payment strategies and long-term success.
• Build & Maintain Relationships – Develop strong communication and trust with key travel client accounts.
• Create Client Strategies – Tailor approaches to maximize transactions and revenue.
• Deliver Insights – Provide analytics, reporting, and business reviews (quarterly/bi-annual) to showcase value and identify growth opportunities.
• Enhance Onboarding – Work with the business team to standardize and improve client onboarding processes.
• Strategic Consultation – Act as a payments expert for merchants, offering education, guidance, and leadership on global payment strategies.
• Feedback Loop – Gather client feedback, track evolving needs, and share insights with product and management teams.
• Stay Informed – Maintain up-to-date knowledge of Flywire services and represent the company with professionalism and integrity.
• Execute with Impact – Lead time-sensitive, cross-functional projects in a fast-paced environment with minimal supervision.