Client Success & Operations Manager (COO Track)

Client Success & Operations Manager (COO Track) Location: Jaipur, Rajasthan (Work from Office) Salary: Up to ₹13 LPA (Negotiable) About Us We are a fast-growing digital marketing agency with a team of 90 professionals, specializing in Social Media Marketing, Performance Marketing, SEO, Branding, Website Development, and Lead Generation. Our mission is to help businesses grow through marketing that delivers results. Role Overview We are looking for a highly experienced Client Success & Operations Manager (COO Track) who will be responsible for managing the day-to-day operations of our client-facing teams, ensuring seamless delivery of projects, and driving business growth through strategic planning and execution. Key Responsibilities: • Manage and lead cross-functional teams to deliver high-quality projects on time and within budget. • Develop and implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction. • Collaborate with the sales team to identify new business opportunities and develop strategies for client acquisition and retention. • Analyze project performance data to identify trends, areas of improvement, and opportunities for growth. • Foster strong relationships with clients through regular communication, issue resolution, and proactive problem-solving. • Stay up-to-date with industry trends, best practices, and emerging technologies to continuously improve processes and services. Requirements: • Bachelor's degree in Business Administration, Marketing, or a related field. • Minimum 5 years of experience in client-facing roles, preferably in digital marketing or a related field. • Proven track record of delivering high-quality results, meeting deadlines, and exceeding customer expectations. • Strong leadership and management skills, with the ability to motivate and guide teams towards achieving goals. • Excellent communication, problem-solving, and analytical skills. • Ability to work effectively in a fast-paced environment, prioritizing multiple projects and tasks simultaneously. Benefits: • Competitive salary up to ₹13 LPA (negotiable). • Opportunity to work with a dynamic team of professionals in the digital marketing industry. • Collaborative and inclusive company culture that values diversity, equity, and inclusion. • Professional development opportunities through training, mentorship, and networking events.