Client Success & Operations Manager (B2B Lead Generation)

We are looking for new employees for the Client Success & Operations department, who will support us in customer care, steering ongoing lead generation campaigns and optimizing our internal processes.

We help B2B companies to win new inquiries through email, LinkedIn, and data-driven outbound processes. We work with companies from industries such as B2B software, consulting, IT, personnel services, industry, and other B2B markets.

During your onboarding phase, you will learn everything about our systems, campaign processes, B2B lead generation, cold email, LinkedIn outreach, customer communication, and operational project management.

Prior knowledge in the field of lead generation or online marketing is advantageous but not necessarily required. What's more important is that you work structured, communicate reliably, and take responsibility.

The onboarding phase typically takes 1-3 months.

After the onboarding phase, you will be able to professionally care for our customers, coordinate internal workflows, and ensure that our projects are implemented smoothly, reliably, and according to plan.

Aufgaben

• Onboarding new customers in our lead generation processes
• Cordination of ongoing customer projects and campaigns
• Ensuring that customers are always informed about the current status and what steps are next
• Preliminary preparation of customer updates, reports, and status overviews
• Internal coordination with Research, Campaign Management, Backoffice, and Executive Board
• Follow-up on tasks, deadlines, and customer feedback
• Quality control of lists, campaigns, setups, and reports
• Maintenance and optimization of our internal processes, checklists, and SOPs
• Support in setting up and managing tools like Smartlead, Google Sheets, CRM systems, Zapier/n8n or similar systems
• Recognition of problems before they lead to customer dissatisfaction
• Support in improving our customer care and delivery structure

Qualifikation

• Excellent communication skills
• Clean and error-free written expression in German
• Structured, reliable, and independent working style
• High understanding ability and the ability to quickly learn new topics
• Strong sense of responsibility
• The ability to follow existing processes and simultaneously improve them sensibly
• Friendly, professional, and approachable demeanor towards customers
• Good handling of performance pressure and multiple parallel projects
• Outstanding teamwork skills
• Safe handling of digital tools, tables, email, and project management systems
• Interest in B2B marketing, lead generation, customer care, and processes
• Prior knowledge in online marketing, project management, customer care, agency work, or consulting is advantageous but not necessarily required

Benefits

Structured Onboarding

You will be gradually introduced to our processes, tools, and customer projects. You will learn how B2B lead generation works, how campaigns are set up, and how we bring our customers to success.

Responsibility from day one

You will not only perform simple tasks, but you will gradually take responsibility for customer communication, project management, and operational workflows.

Development Opportunities

If you develop well, you can take on more responsibility in the medium term, for example, towards team leadership, operations management, or client success lead.

Direct collaboration with the Executive Board

You will work closely with the Executive Board and receive deep insights into strategy, entrepreneurship, B2B marketing, and building a growing agency.

Modern B2B Marketing Approach

You will learn modern methods in areas such as cold email, LinkedIn outreach, B2B data research, automation, CRM, KI-based processes, and campaign management.

Collegial Work Atmosphere

We value clear communication, reliability, high standards, and a pleasant atmosphere. We are looking for people who pull together with us.

Safe Workplace with Perspective

Every person we hire should grow long-term with us. Our goal is to have a long-term collaboration with clear development opportunities.

If you're interested in joining our team and bringing our customer care and operational processes to the next level, we look forward to your application.

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