Client Success Manager

We seek a strategic and commercially driven Client Success Manager (CSM) to own and grow our valuable client relationships. You will act as a trusted partner responsible for understanding your clients' business goals and ensuring they succeed with Zipdev. This role is focused on driving client retention, identifying expansion opportunities, and maximizing the lifetime value of your accounts. Responsibilities Own and manage a dedicated portfolio of client accounts with a focus on retention and growth. Develop and maintain strong relationships with clients, understanding their business goals and ensuring they succeed with Zipdev. Identify and prioritize opportunities to expand existing client relationships, driving revenue growth and increasing the lifetime value of your accounts. Collaborate with cross-functional teams to develop and implement customized solutions to meet client needs. Analyze and report on client metrics, identifying trends and areas for improvement. Develop and maintain a deep understanding of Zipdev's products and services, as well as industry trends and competitor activity. Stay up-to-date with the latest developments in the industry and apply this knowledge to drive client success. Requirements Bachelor's degree in a relevant field, such as business, marketing, or communications. 3+ years of experience in a client-facing role, preferably in a SaaS or technology company. Strong understanding of the client success function and the ability to develop and implement effective strategies to drive client retention and growth. Excellent communication, interpersonal, and problem-solving skills. Ability to work independently and as part of a team. Benefits Competitive salary and benefits package. Ongoing training and development opportunities. Collaborative and dynamic work environment. Opportunities for professional growth and advancement. Flexible working hours and remote work options. Access to cutting-edge technology and tools. Opportunities to work with a talented and motivated team.