Client Success Manager for US Ecommerce Agency (Remote)

Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent!

We are dedicated to connecting talented individuals with remarkable companies in need of their skills. Our goal is to create fulfilling job opportunities for professionals around the world.

We are hiring a Client Success Manager to be the main point of contact for our client clients!

You will guide them through their audit process, make sure they are always informed, and advocate for their needs internally.

You don't need technical experience on day one, but you do need to be confident, organized, and willing to learn our tools and services quickly.

This role is all about communication, relationship-building, and execution.

Your goal is to make each client feel like a priority and a true partner in the process.?

Responsibilities

• Act as the primary contact for a portfolio of clients
• Keep clients updated, engaged, and clear on next steps throughout the audit process
• Collaborate with internal teams to make sure client needs are met
• Translate client goals or concerns into clear action items
• Learn and speak confidently about our tools and services
• Track client progress and organize tasks across multiple accounts
• Gather client feedback and surface opportunities for improvement
• Onboard new clients and keep track of the services they want to use

Requirements

Who You Are

• Personable and confident in client-facing conversations
• Experienced in roles like account management, vendor management, or client services
• Organized and detail-oriented, with excellent follow-through
• Comfortable learning new concepts, tools, and technical workflows
• A proactive communicator who can keep everyone aligned
• An advocate for the client experience, both externally and internally

Qualifications

• 3 or more years in a client-facing role, preferably in eCommerce, tech, or consulting
• High standards for service, communication, and organization
• Ability to collaborate across teams and prioritize multiple projects
• Curiosity about Amazon systems and a desire to grow with a scaling company

Bonus Experience

• Familiarity with Amazon Seller Central or Vendor Central
• Experience in retail, consumer brands, or financial recovery services
• Background working in a startup, boutique agency, or tech-enabled service firm
• There'll be an assessment for this role!

Benefits

• Less micromanaging, more freedom, more ownership.
• Remote-Work Friendly
• Full-time contractor role with flexible hours, overlapping 2-6 hours with US Eastern Time
• Competitive salary in USD 3 - 4 gross/month