Client Success Consultant

Job Description Pismo is seeking a Client Success Consultant to support new and existing customers (B2B), helping to drive retention, increase users’ engagement, and maintain high levels of customer satisfaction. The Client Success Consultant acts as a trusted advisor to our customer, helps communicate the value of the Pismo products, and responds to customer needs, questions and requests. You will not personally perform projects or resolve issues for the customer. However, you will work closely with internal teams such as Sales, Marketing, Product Development, and Support to ensure that customers receive the best possible experience. This role requires strong communication, problem-solving, and analytical skills, as well as the ability to work independently and collaboratively in a fast-paced environment. The ideal candidate should have excellent customer service skills, be able to work in a dynamic environment, and possess strong organizational and time management skills. In this role, you will be responsible for: • Developing and maintaining relationships with clients through regular communication and proactive issue resolution; • Identifying and addressing potential issues before they become major problems; • Collaborating with internal teams to resolve customer complaints and ensure timely resolution of issues; • Providing exceptional customer service by being responsive, empathetic, and solution-focused; • Analyzing data and metrics to identify trends and areas for improvement; • Developing and implementing process improvements to increase efficiency and effectiveness. The ideal candidate should have a Bachelor’s degree in Business Administration, Marketing, or a related field, and at least 2 years of experience in a customer-facing role.