Client Solutions Manager (FX & Payments)

About Us M-DAQ Global is a pioneering fintech group specialising in foreign exchange (FX) & payment solutions that facilitate seamless cross-border transactions for businesses worldwide. Our proprietary technology empowers both large enterprises and SMEs to navigate international trade with FX clarity, certainty, and payment mobility. Headquartered in Singapore with an expanding presence across 7 countries and territories, M-DAQ Global provides a comprehensive suite of FX, collections, and payment solutions. Role Summary We are seeking a highly motivated and results-oriented Client Solutions Manager to join our dynamic team. This role is crucial in building and maintaining strong relationships with our clients, understanding their needs, and providing tailored solutions that drive client satisfaction and revenue growth. Key Responsibilities * Manage and grow a portfolio of existing clients, focusing on their FX and payment needs. * Understand clients’ business models, financial objectives, and market dynamics. * Identify opportunities to upsell and cross-sell M-DAQ Global's solutions. * Develop and implement client-specific strategies to enhance client engagement and satisfaction. * Act as the primary point of contact for client inquiries, issues, and requests. * Collaborate with internal teams (sales, product, technology) to ensure seamless client onboarding and solution delivery. * Conduct regular client reviews to assess performance, identify areas for improvement, and ensure clients are realizing value from our solutions. * Prepare and present regular performance reports to clients and internal stakeholders. * Stay informed about industry trends, market developments, and competitor activities. * Travel to client sites as required. Requirements * Bachelor's degree in business, finance, or a related field. * Proven experience (5+ years) in client relationship management, account management, or sales, preferably within the FX, payments, or financial services industry. * Strong understanding of FX markets, payment systems, and international trade. * Excellent communication, interpersonal, and presentation skills. * Ability to build and maintain strong client relationships. * Results-oriented with a proven track record of achieving sales targets and client satisfaction. * Strong analytical and problem-solving skills. * Ability to work independently and as part of a team. * Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). Preferred Qualifications * Experience with CRM systems. * Knowledge of regulatory requirements related to FX and payments. * Fluency in multiple languages is a plus. * Experience with fintech or SaaS solutions is an advantage. Benefits * Competitive salary and performance-based bonus. * Comprehensive health insurance. * Professional development opportunities. * Opportunity to work in a fast-paced and innovative fintech environment. * Collaborative and supportive work culture.