Client Services Manager

SGS are seeking an experienced and dynamic Client Services Manager to lead our Environmental Laboratory client operations and join the team in Alexandria. This is a critical leadership role responsible for managing high-value client relationships, driving service excellence, and overseeing a high-performing Client Services team. The ideal candidate will bring strong leadership capability, industry knowledge, and a commitment to delivering outstanding customer experience.

Responsibilities include, however are not limited to:

• Lead, mentor, and manage the Client Services team, including Customer Service Officers and Key Account Managers.
• Build and maintain strong, long-term relationships with key clients, with a focus on top-tier accounts.
• Collaborate closely with the Laboratory Manager and section heads to coordinate workload and resolve operational challenges.
• Oversee client reporting, invoicing, and credit note processing in partnership with the GBS team.
• Drive adoption and optimization of digital platforms including SLIM, E-DATA, SPM, EDGE, ENGAGE, and ESDAT.
• Champion continuous improvement, efficiency, and innovation across client service processes.
• Develop, monitor, and report on KPIs for the Client Services team.
• Contribute to strategic planning, business initiatives, and operational projects as part of the NSW management team.