Client Services Manager

We're looking for a dedicated Client Services Manager to join our team. This is a pivotal leadership role where you'll coordinate and deliver high-quality services, support your staff to thrive, and ensure excellent outcomes for clients and their families.

As CSM, you'll lead a committed team and play a central role in service delivery and operational success. This includes managing referrals, recruiting and inducting staff, assigning appropriately skilled team members, and overseeing day-to-day processes. You'll also contribute to internal audits, maintain health and safety compliance, and foster a positive and proactive team culture.

Key responsibilities include:

• Delivering high-quality service coordination and maximising service delivery.
• Leading recruitment, induction, and orientation of direct reports.
• Managing staff performance, encouraging development, and preventing issues.
• Overseeing operational processes including rosters, leave, and training plans.
• Maintaining positive and proactive relationships with all stakeholders.
• Supporting internal audits and upholding Health & Safety standards.

About you:

• Minimum two years' supervisory/leadership experience.
• Excellent communication and relationship-building skills.
• Knowledge of ACC contracts (preferred).
• Experience in a community or healthcare setting (preferred).
• A client centric approach
• Clean Police Clearance and commitment to the principles of Te Tiriti o Waitangi.
• Enthusiastic, professional, proactive, and flexible, with a positive attitude and a strong willingness to learn.

You'll be joining a supportive and collaborative team environment where open communication, mutual respect, and shared commitment underpin everything we do. If you're ready to take the next step in your leadership career and make a meaningful difference, we'd love to hear from you.

Apply today and help deliver the best possible support for our clients and their families.

For more information contact Angela on 021861454

"By applying for this job, you confirm you have read www.adecco.co.nz/privacy-policy/ and consent to the Collection Statement located via https://www.adecco.co.nz/collection-statement/

By proceeding, you agree to receive marketing e-mails from The Adecco Group and acknowledge you can opt out at any time.

As one of the world's largest employers, we believe in talent not labels, and focus on the diverse and unique skills our people bring. Our commitment to equal opportunity, inclusion, and diversity is part of our broader dedication to respecting fundamental human rights across our value chain. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued."