Client Services Executive (RBS Sustainability)

We are seeking an experienced and customer-focused Client Services Executive to join the team in Clayton and to lead and enhance our client service delivery within the RBS and Sustainability Programs. This role plays a critical part in maintaining strong client relationships, supporting audit operations, and driving operational sales growth across key accounts.

Responsibilities include, however are not limited to:

• Ensure the delivery of high-quality, value-adding client services with a strong focus on quality, productivity, and safety.
• Maintain exemplary levels of customer satisfaction across all client interactions.
• Build and maintain strong working relationships with existing clients.
• Plan, review, and negotiate client contracts, programs, projects, and services under the RBS and Sustainability portfolio, including programs such as SMETA, RJC, ISCC, SGP, and MSC.
• Drive operational sales within the Audit business for existing clients.
• Identify and pursue new business opportunities within key accounts through targeted sales and marketing activities.
• Plan and schedule client visits to ensure compliance with individual KPIs.
• Follow up on outstanding invoices (over 90 days) or as required.
• Ensure all relevant databases (including Certnet) are kept current.
• Communicate any certification cancellations, withdrawals, or transfers to the management team promptly.
• Prioritise workflow and delegate tasks to ensure fairness, efficiency, and effective team performance.