Client Services Associate

Under general supervision, act as a liaison between clients and the laboratory to help deliver good service and scope future work as needed. Prepare and submit response quotes for work. Help prepare responses to Requests for Proposals (RFPs) and more complex quotes. Work with clients and the technical laboratory to scope work for proposal. Collaborate with clients to help ensure service is being delivered and provide follow up as needed. Monitor SGS activities against quote scope, schedule teleconferences and face to face meetings as needed. Maintain pricelists. Upon request give clients sample information and coordinate technical support and advice where needed to maintain high customer satisfaction. Follow Training SOP for training and training records.

• Use of general knowledge of Biopharmaceutical and/or pharmaceutical analysis from development to commercial testing encompassing methods development, validation or method transfer
• Work with departments to ensure Technical and analytical Interpretation of client compendia or other reference Bioanalytical or Analytical methods to scope out requirements to meet client needs
• Prepare proposals in a way that matches client enquires
• Scope and speed of decision is critical to help engage new & keep existing clients happy in our services.
• Incorrect scoping of work has potential to not meet client/regulatory requirements and open SGS to regulatory scrutiny.
• Review & approve routine quotes
• Able to review & interpret compendial and client methods to gather relevant information from the technical experts & department heads to scope out the effort and or resources required.
• Uses general knowledge to develop & present technical solutions to clients in proposals indicating cost timelines & resource
• With support and details from departments construct complex proposals including Development, validation, transfer or stability studies for review by the Department Heads or TCM’s.