Client Services Advisor

Full Time 36000.00 - 39600.00

Job description

Competitive Basic Salary with Monthly Incentive
Opportunities To Work In Luxury Industry
Excellent Career Growth & Development
5 Days Work Weeks/ Rotating Shifts
East Area

About the roles:
Our client seeks a customer-focused professional to deliver excellent service across calls, emails, chat, and social media, provide tailored solutions, resolve inquiries efficiently, and meet service and compliance targets.

Job responsibilities:

Deliver extraordinary service on inbound and outbound calls / emails / social media servicing / chat messages
Consult with our Clients to understand their needs and tailor unique solutions for each Client and provide relevant product offers
Address general and account-specific inquiries from our clients and provide clear and concise information as needed
Use tools and resources to identify and anticipate client needs, in a commitment to maintain a first point of contact resolution
Meet and exceed performance goals that include, but are not limited to, client satisfaction results, sales and productivity targets and compliance regulations

Requirement:

Diploma or Degree holder in related disciplines
Relevant experience in client servicing or a call center environment
Good command of English and an additional language will be an added advantage
Personable with a high level of curiosity and initiative
Exceptional interpersonal and conflict resolution skills
Ability to multitask and remain calm under pressure, especially during peak hours or challenging situations

❣If you’re interested, Email me: [email protected]
Registration No: R22110413
EA Licence No: (22C1376)

Required skills

customer service initiative english client services interpersonal skills multitasking diploma conflict resolution luxury degree call center related disciplines additional language

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