Luxury Careers
10 months ago
Client Services Advisor
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Company information
- Company
- Luxury Careers
- Location
- Singapore Singapore
- Posted
- 10 months ago
Job description
- Competitive Basic Salary with Monthly Incentive
- Opportunities To Work In Luxury Industry
- Excellent Career Growth & Development
- 5 Days Work Weeks/ Rotating Shifts
- East Area
About the roles:
Our client seeks a customer-focused professional to deliver excellent service across calls, emails, chat, and social media, provide tailored solutions, resolve inquiries efficiently, and meet service and compliance targets.
Job responsibilities:
- Deliver extraordinary service on inbound and outbound calls / emails / social media servicing / chat messages
- Consult with our Clients to understand their needs and tailor unique solutions for each Client and provide relevant product offers
- Address general and account-specific inquiries from our clients and provide clear and concise information as needed
- Use tools and resources to identify and anticipate client needs, in a commitment to maintain a first point of contact resolution
- Meet and exceed performance goals that include, but are not limited to, client satisfaction results, sales and productivity targets and compliance regulations
Requirement:
- Diploma or Degree holder in related disciplines
- Relevant experience in client servicing or a call center environment
- Good command of English and an additional language will be an added advantage
- Personable with a high level of curiosity and initiative
- Exceptional interpersonal and conflict resolution skills
- Ability to multitask and remain calm under pressure, especially during peak hours or challenging situations
❣If you’re interested, Email me: [email protected]
Registration No: R22110413
EA Licence No: (22C1376)
Required skills
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