Client Service Officer

The primary purpose of the role is to contribute to the delivery of customer focused payroll service to clients of Queensland Health through payroll and related administrative processes and systems. Your key responsibilities: Accurately perform payroll functions including Rostering and HR master data maintenance in a timely manner, liaising with line managers where necessary, to ensure accurate data and reporting is available to enable efficient workforce management. Develop and maintain effective relationships with clients, stakeholders and internal teams to ensure the delivery of high quality service. Identify and escalate any issues or concerns that may impact on the delivery of payroll services. Provide support and guidance to other team members as required. Maintain accurate and up-to-date records and reports in accordance with relevant policies and procedures. Ensure compliance with relevant legislation, regulations and standards. Develop and maintain knowledge of payroll systems, processes and procedures. Participate in continuous improvement initiatives to improve service delivery and efficiency. Contribute to the development of new processes and procedures as required.