Client Service Manager

Client Service Manager $84,400- $109,800 super Role Summary As the Client Service Manager, you will have a special focus on client development and play a pivotal role in crafting memorable client experiences aligned with Company standards for the Store. Key Responsibilities: Client Development Develop a client development strategy for key customer segments of the store in partnership with Retail Management and CRM team. Review client segmentation to measure progress in client development through regular analysis of sales data, customer feedback, and market trends. Collaborate with cross-functional teams to develop targeted marketing campaigns that drive engagement and conversion. Identify opportunities to enhance the overall client experience by streamlining processes, improving communication, and providing personalized support. Develop and maintain relationships with key clients to ensure their needs are met and exceed expectations. Client Retention Ensure high levels of client satisfaction through proactive issue resolution, timely follow-up, and effective escalation procedures. Foster a culture of continuous improvement by soliciting feedback from clients and incorporating it into process improvements. Store Operations Oversee the day-to-day operations of the store, ensuring compliance with Company policies and procedures. Manage inventory, optimize product placement, and maintain visual merchandising standards to drive sales and customer engagement. Team Management Lead and develop a high-performing team by setting clear goals, providing coaching and feedback, and fostering a culture of collaboration and innovation. Develop and implement training programs to enhance team skills and knowledge. Performance Metrics Track and analyze key performance indicators (KPIs) such as client satisfaction, retention rates, sales growth, and operational efficiency to inform strategic decisions and drive business results. Benefits: Competitive salary range $84,400- $109,800, comprehensive benefits package including medical, dental, vision, 401(k), and paid time off.