Client Service Liaison | Phlebotomist

Join Our Fun and Dynamic Team at Executive Health Solutions! Are you a motivated and well-presented individual looking for an exciting dual role? Look no further! Executive Health Solutions, the leading provider of corporate health programs throughout Australia, is seeking a vibrant individual to work as a Client Services Liaison and Pathology Collector at our VIP Health Assessment Clinic on Collins Street, Melbourne. You'll be working with our corporate executive clients and clinical teams daily. About Executive Health Solutions: Executive Health Solutions is Australia’s leading provider of premium, proactive health assessments for corporate clients. We pride ourselves on delivering a first-class service to our clients, with a focus on preventative healthcare. Role Responsibilities: * Client Services Liaison Duties: * Provide exceptional customer service and act as the first point of contact for clients. This includes greeting clients, answering phone calls, responding to emails, and managing client inquiries. * Schedule and coordinate client appointments, ensuring efficient clinic operations. * Prepare client files and documentation, ensuring accuracy and confidentiality. * Manage client communications, including appointment reminders, follow-up calls, and other correspondence. * Assist with clinic administration tasks as required, such as data entry, filing, and managing office supplies. * Maintain a clean and organised reception area. * Assist with invoicing and payment processing. * Liaise with the clinical team to ensure a seamless client experience. * Handle any client concerns or complaints promptly and professionally. * Pathology Collection Duties (Phlebotomy): * Perform venepuncture and collect blood samples from patients accurately and efficiently. * Prepare and process samples for laboratory analysis, ensuring proper labeling and documentation. * Maintain strict adherence to infection control protocols and safety standards. * Provide excellent patient care and support, ensuring patient comfort and addressing any concerns. * Maintain accurate records of blood collections and patient information. * Ensure all equipment is maintained and calibrated regularly. * Stock and maintain pathology collection supplies. * Adhere to all relevant policies and procedures. Key Selection Criteria: * Relevant experience in phlebotomy and/or pathology collection. * Excellent communication and interpersonal skills. * Strong customer service skills with the ability to build rapport with clients. * Ability to work independently and as part of a team. * Ability to maintain confidentiality and handle sensitive information. * Strong organisational and time management skills, with the ability to manage multiple tasks and prioritise effectively. * Proficiency in computer skills, including Microsoft Office suite. * Ability to maintain a professional appearance and demeanor. * A current certificate in phlebotomy is highly desirable. * Experience in a corporate or healthcare setting is an advantage. Benefits: * A supportive and dynamic team environment. * Opportunity for professional development and training. * Competitive salary. * Opportunity to work in a VIP health clinic setting. * Convenient location in the heart of Melbourne's CBD. How to Apply: If you are interested in this exciting opportunity, please submit your resume and cover letter. We look forward to hearing from you! Executive Health Solutions is an equal opportunity employer and values diversity in the workplace.