Client Service Executive

Job Title: Client Servicing Executive
Location: Remote
Job Type: Full-time, Permanent
Experience Level: 1+ Year
Department: Client Services / Account Management

Job Summary
We are looking for a proactive and client-focused Client Servicing Executive to join our
growing team. This role involves managing relationships with international clients, acting
as a liaison between the client and internal teams, and ensuring timely and high-quality
delivery of digital marketing services. If you thrive in a fast-paced environment and excel at
communication, coordination, and client retention, we want to hear from you.

Key Responsibilities
* Respond to and follow up on all inbound leads generated through marketing efforts.
* Build and maintain strong client relationships via Zoom, phone, emails, and other
communication platforms.
* Serve as the primary point of contact for newly onboarded clients and ensure
smooth delivery of services.
* Ensure excellent customer service and maintain high communication standards
and responsiveness.
* Coordinate with internal teams to align on client expectations and ensure timely
execution.

* Monitor project progress and communicate updates clearly using project
management tools and regular check-ins.
* Track, measure, and report revenue performance for assigned accounts on a
weekly, monthly, quarterly, and annual basis.
* Contribute to a high client retention rate by consistently delivering on timelines and
maintaining transparency.

Requirements
* Minimum 1 year of experience in client servicing, account management, or a similar
role.
* Strong interpersonal, written, and verbal communication skills.
* Ability to multitask, prioritize, and manage time effectively in a remote work setup.
* Familiarity with project management tools and CRM platforms is a plus.
* A proactive, problem-solving mindset with attention to detail.

What We Offer
* Competitive salary and performance-based incentives.
* Full-time remote position (Monday to Friday, UK shift).
* Opportunity to work with global clients across diverse industries.
* Collaborative and supportive team culture.