Client Service Executive (Web)/ Web Project Manager

Full Time 350000.00 - 360000.00

Job description

Client Service Executive (Web) /Web Project ManagerWe are looking for Client service executive only for Website at our studio.who can help us grow our business and level up our company.
Website Special Skills1. SSL Knowledge2. Web hosting3. Domain Knowledge
Responsibility

. Should be fluent in Web hosting.
. Should have well versed knowledge in SSL.
· Communicating with clients via phone calls, emails, or in-person
· Identifying and resolving client queries
· Maintaining a detailed and accurate record of all client details and communications
· Building and maintaining long-lasting business relationships with clients
· Providing clients with relevant information on the products and services offered by the company
Regularly interacting with clients through telephone calls, email

communications, or face-to-face meetings.

Identifying ways to overcome clients' initial dislike of company products.
Maintaining an accurate record of all existing and potential clients.
Responding to client inquiries in a timely and professional manner.
Develop trust relationships with a portfolio of major clients to ensure they do

not turn to competition

Acquire a thorough understanding of key customer needs and requirements
Expand the relationships with existing customers by continuously proposing

solutions that meet their objectives

Ensure the correct products and services are delivered to customers in a timely manner
·Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints

to maintain trust

·Play an integral part in generating new sales that will turn into long-lasting

relationships

·Prepare regular reports of progress and forecasts to internal and external

stakeholders using key account metrics
Special Skills1. Dedicated / Self motivated2. People Management Skill3. Fluency in English.4. Good personality.5. Knowledge of all our services.6. Disciplined and organized.7. Customer service skills8. Problem solving abilities

Required skills

fluency in english customer service skills ssl web hosting domain knowledge people management skill problem solving abilities

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