Client Service Director - Public Sector (m/f/d)

One of the leading communications agencies in Germany with over 300 employees. We offer the full monty: conception, creation, editorial, organization, campaigns, social media, and technological platforms. We support clients from business, politics, society, and the media. And we develop everything they need for effective communication: social media campaigns, magazines, television spots, and websites. From the strategic core idea to technical implementation. Preferably for the complex issues of our time.
 
The position of Client Service Director is based at RYSM INTEGRAL – the Digital Experience Unit of the RYSM Agency Group. RYSM INTEGRAL focuses on Digital Strategy, CX Consulting, Platforms & Services, Data Portals & Websites.

Do you want to manage not just individual digital projects, but take responsibility for a large, long-term client mandate? As a Client Service Director, you will have overall strategic, economic, and client-related responsibility for one of our central mandates in the Public Sector – at the intersection of client consulting, account development, and digital delivery, supported by an experienced team of project management, consulting, UX/UI, technology, and operations.
 
What you are responsible for

• Building and maintaining long-term relationships with decision-makers and key contacts
• Deep understanding of our clients' goals, roadmaps, and challenges, proactive response and solution proposals instead of waiting for ready-made requests
• Proactive development of new topics and consulting services (e.g., platform further development, UX, technology, editorial processes, AI)
• Responsibility for revenue, contribution margin, and forecast
• Overall supervision of large projects, supporting project managers with milestones and escalations
• Aligning the client-focused core team, integrating suitable specialists
• Identifying synergies so that successful solutions also create added value elsewhere
• Operational project management lies with our project managers – you maintain the perspective on the overall mandate.

• Several years of experience in a digital agency, digital consultancy, or comparable environment
• Experience with public sector clients and an understanding of administration and public communication
• Experience in consulting demanding clients as well as with larger website, CMS, or platform projects
• Economic and entrepreneurial thinking, a strong sense for client needs
• Confidence in dealing with various stakeholders, ability to align teams without disciplinary responsibility
• Good basic technical understanding; TYPO3 knowledge is an advantage, but not a requirement
• You don't have to have fully managed a comparable large account yet – the position is also suitable as the next step for experienced Senior Consultants, Account Managers, or Senior Project Managers who wish for more strategic and economic responsibility.

• A large, long-term mandate with significant scope for design.
• A dedicated core team, which you can supplement with other specialists.
• The opportunity to help shape complex digital platforms over several years – rather than managing as many projects as possible yourself.
• Regular in-person presence at the client's premises is important for this role – therefore, we are particularly looking for someone with residence or permanent professional focus in the Rhineland-Palatinate/Mainz region.

A Client Service Director for the Public Sector. Starting immediately. With a professional focus in the Rhineland-Palatinate/Mainz region.

No chocolate bars, but digital experiences. No sneakers, but fitness for the brain. Because: complex topics – demanding clients. 
What else? Smart and likeable colleagues. Relevant clients. Content-wise challenging. Plenty of variety. Flat hierarchies. And the chance to accelerate with us. We stand for family-friendly work. Hybrid Work. Room for individual development and professional events. And on top of that, with RYSM INTEGRAL, you are part of the Hirschen Group and a partner of WPP internationally.

Then we should get to know each other.

We welcome all applications from qualified individuals. Of every gender and sexual identity. Of all ages. From applicants with a migration background, People of Color, and/or people with disabilities. Re-entrants. Parents. Career changers. Everyone is equally welcome here.

Feel free to send us your application documents and let us know when you can start earliest and what your salary expectations are. If you wish, you can also submit your documents anonymized as a blind application – we ensure a fair and transparent selection process. We look forward to hearing from you.

And another note: We take information security seriously – and are pleased if you share this commitment with us.

Nicole Lilie

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