Client Service Director - Public Sector (m/f/d)

One of the leading communication agencies in Germany with more than 300 employees. We offer the full monty: conception, creation, editorial, organization, campaigns, social media, and technological platforms. We support clients from business, politics, society, and the media. And we develop everything they need for effective communication: social media campaigns, magazines, television commercials, and websites. From the strategic core idea to technical implementation. Preferably for the complex topics of our time.
 
The position of Client Service Director is part of RYSM INTEGRAL – the Digital Experience Unit of the RYSM agency group. The focus of RYSM INTEGRAL is Digital Strategy, CX Consulting, Platforms & Services, Data Portals & Websites.

Do you want to take responsibility for a large, long-term client mandate rather than just managing individual digital projects? As a Client Service Director, you will have overall strategic, economic, and client-related responsibility for one of our key mandates in the Public Sector – at the interface of client consulting, account development, and digital delivery, supported by an experienced team of project management, consulting, UX/UI, technology, and operations.
 
What you are responsible for

• Building and maintaining long-term relationships with decision-makers and key contact persons
• In-depth understanding of our clients' goals, roadmaps, and challenges, reacting early and providing solutions instead of waiting for ready-made requests
• Proactive development of new topics and consulting services (e.g., platform further development, UX, technology, editorial processes, AI)
• Responsibility for revenue, contribution margin, and forecast
• Overall supervision of large projects, supporting project managers with milestones and escalations
• Aligning the client-focused core team, integrating suitable specialists
• Identifying synergies so that successful solutions also create added value elsewhere
• Operational project management is handled by our project managers – you maintain the perspective on the overall mandate.

• Several years of experience in a digital agency, digital consultancy, or comparable environment
• Experience with public clients and understanding of administration and public communication
• Experience in advising demanding clients, as well as with larger website, CMS, or platform projects
• Economic and entrepreneurial thinking, a keen sense for client needs
• Confidence in dealing with various stakeholders, ability to align teams without disciplinary responsibility
• Good basic technical understanding; TYPO3 knowledge is an advantage, but not a requirement
• You don't necessarily have to have fully managed a comparable large account yet – the position is also suitable as the next step for experienced Senior Consultants, Account Managers, or Senior Project Managers wishing for more strategic and economic responsibility.

• A large, long-term mandate with considerable scope for shaping.
• A dedicated core team, which you can supplement with additional specialists.
• The opportunity to help shape complex digital platforms over several years – instead of managing as many projects as possible yourself.
• Regular personal presence at the client's site is important for this role – therefore, we are particularly looking for someone residing in or with a permanent professional focus in the Rhineland-Palatinate/Mainz region.

A Client Service Director for the Public Sector. Starting immediately. With a professional focus in the Rhineland-Palatinate/Mainz region.

No chocolate bars, but digital experiences. No sneakers, but fitness for the grey matter. Because: complex topics – demanding clients.
What else? Smart and likable colleagues. Relevant clients. Contentually challenging work. Plenty of variety. Flat hierarchies. And the chance to accelerate with us. We stand for family-friendly work. Hybrid Work. Room for individual development and subject-specific events. And on top of that, with RYSM INTEGRAL, part of the Hirschen Group and an international partner of WPP.

Then we should get to know each other.

We welcome all applications from qualified individuals. Of every gender and sexual identity. Of all ages. From applicants with a migration background, People of Colour and/or people with disabilities. Re-entrants. Parents. Career changers. Everyone is equally welcome here.

Please send us your application documents and let us know your earliest possible start date and your salary expectations. If you wish, you can also submit your documents anonymously as a blind application – we ensure a fair and transparent selection process. We look forward to hearing from you.

And one more note: We take information security seriously – and are pleased if you share this commitment with us.

Nicole Lilie

Find Jobs in Germany on Arbeitnow