Client Service Director Public Sector (m/f/d)

One of the leading communications agencies in Germany with over 300 employees. We offer the full monty: concept development, creation, editorial, organization, campaigns, social media, and technological platforms. We support clients from business, politics, society, and media. And we develop everything they need for effective communication: social media campaigns, magazines, TV commercials, and websites. From the strategic core idea to technical implementation. Preferably for the complex topics of our time.

The position of Client Service Director is based at RYSM INTEGRAL – the digitally integrated unit of the RYSM agency group, operating across multiple locations. The focus of RYSM INTEGRAL is Digital Strategy, CX Consulting, Platforms & Services, Data Portals & Websites.

Do you not want to manage individual digital projects, but take responsibility for a large, long-term client mandate? As Client Service Director, you will be strategically, economically, and client-focused responsible for one of our key mandates in the Public Sector – at the interface of client consulting, account development, and digital delivery, supported by an experienced team from project management, consulting, UX/UI, technology, and operations.

What you are responsible for

• Building and maintaining long-term relationships with decision-makers and key contacts
• Early understanding of our clients' goals, roadmaps, and challenges – instead of waiting for ready-made requests
• Proactive development of new topics and consulting services (e.g., platform further development, UX, technology, editorial processes, AI)
• Responsibility for revenue, contribution margin, and forecast
• Overall support of large projects, assisting project managers with milestones and escalations
• Alignment of the client-focused core team, integration of suitable specialists
• Identifying synergies so that successful solutions also create added value elsewhere
• Operational project management lies with our project managers – you maintain the perspective on the overall mandate

• Several years of experience in a digital agency, digital consultancy, or comparable environment
• Experience with public sector clients and understanding of administration and public communication
• Experience in consulting demanding clients as well as with larger website, CMS, or platform projects
• Economic and entrepreneurial thinking, a strong sense for client needs
• Confidence in dealing with diverse stakeholders, ability to align teams without disciplinary responsibility
• Good basic technical understanding; TYPO3 knowledge is an advantage, but not a prerequisite
• You don't need to have fully managed a comparable major account yet – the position is also suitable as the next step for experienced Senior Consultants, Account Managers, or Senior Project Managers who desire more strategic and economic responsibility.

• A large, long-term mandate with significant scope for action
• A dedicated core team that you can supplement with other specialists
• The opportunity to co-shape complex digital platforms over several years – rather than managing as many projects as possible yourself
• Regular personal presence at the client's site is important for this role – therefore, we are particularly looking for someone who lives in or has a permanent professional focus in the Rhineland-Palatinate/Mainz region.

A Client Service Director Public Sector. Starting immediately. With a professional focus in the Rhineland-Palatinate/Mainz region.

No chocolate bars, but digital experiences. No sneakers, but fitness for the brain. Because: complex topics – demanding clients.
What else? Smart and likable colleagues. Relevant clients. Content-wise challenging. Plenty of variety. Flat hierarchies. And the chance to accelerate with us. We stand for family-friendly work. Hybrid Work. Room for individual development and subject-specific events. And on top of that, with RYSM INTEGRAL, you are part of the Hirschen Group and an international partner of WPP.

Then we should get to know each other.

We welcome every application from qualified individuals. Of every gender and sexual identity. Of every age. From applicants with a migratory background, People of Color and/or people with disabilities. Re-entrants. Parents. Career changers. Everyone is equally welcome here.

Feel free to send us your application documents and let us know when you can start at the earliest and what your salary expectations are. If you wish, you can also submit your documents anonymously as a blind application – we ensure a fair and transparent selection process. We look forward to hearing from you.

And one more note: We take information security seriously – and are happy if you share this commitment with us.

Nicole Lilie

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