Client Service and Admin Executives (CSAEs).

About the Opportunity

We are a pediatric child-development and early-intervention services organisation operating in the healthcare & education sector, delivering multidisciplinary therapy, assessment and family-centred support across India. We are hiring on-site Client Services Executives to be the primary client-facing contact in a fast-paced therapy clinic supporting children and caregivers.

Location: Mahim , Floater Mahim, Dadar, Bhandup

• Welcome families and manage front-desk operations: answer calls, triage queries, and handle email communications with empathy and professionalism.
• Coordinate appointment scheduling and follow-ups across therapists and multidisciplinary teams using clinic scheduling tools/EHR.
• Onboard new clients: collect intake information, explain service workflows, obtain consent forms, and maintain accurate client records.
• Handle billing, invoicing, payments and basic claims support; reconcile daily receipts and update financial logs.
• Support clinical staff with administrative tasks: prepare session paperwork, compile routine reports, and facilitate inter-team communication.
• Maintain clinic supplies, ensure confidentiality of client data, and uphold quality & compliance protocols for record-keeping.

Must-Have

• 1–3 years experience in client services or administrative roles—preferably in healthcare, therapy, early childhood education, or related settings.
• Excellent interpersonal and written communication skills; ability to build rapport with children and caregivers.
• Proficient with MS Office / G-Suite; experience with appointment systems, CRM or basic EHR tools.
• Strong organisational skills, attention to detail, and ability to manage multiple priorities in a busy clinic environment.

Preferred

• Prior exposure to child-development centres, speech/occupational/physio therapy clinics, or early intervention programs.
• Knowledge of billing workflows, basic accounting entries or insurance/claims support; additional language skills relevant to the local community.

• Hands-on experience in a multidisciplinary child-development setting with upskilling opportunities.
• Supportive team culture focused on compassionate family-centred care.
• Structured on-site role with clear career pathways into senior client-services or clinic-administration positions.