Client Service

A full-service healthcare focussed advertising and marketing agency, actively doing business for last 10 years with medium and large-sized pharma/healthcare corporate based in India and international locations like Dubai & South Africa.Based out in Mumbai, Goregaon (West) we are a fast growing agency servicing the Healthcare segment, our clear understanding of needs of a pharma-marketer and creative thought process supported by our forte of Brand Planning makes us a sough after agency among the clients we work with.We are seeking talent that will help contribute towards our aspiration to be the most preferred agency in healthcare and also see he/she grow in experience and their personal aspirations.
Client Servicing Executive/Accounts ManagerLocation - GoregaonWorking days - 5Qualification: Graduate in any stream, post-graduation in marketing or any other qualification to support brand marketing orientation and skills would be preferable.Experience: 3 to 4 yrs. Healthcare agency experience is highly preferred
Description:We are searching for a professional and courteous client services manager with great people skills to help our business prioritize existing customers and bring new clients on board. The client services manager will be tasked with maintaining current clients and growing our customer base, keeping accurate correspondence records, meeting regularly with management, updating client details, training junior client services agents, and recommending different product options to clients. Your dedication to the needs of our clients will encourage client loyalty and enhance our organization’s growth through positive client-to-business engagement.To ensure success in this role, the ideal candidate should demonstrate excellent active listening and communication skills, good personal presentation, politeness, and tact, and be able to function in a high-pressure environment. The noteworthy client services manager should provide timely solutions to clients’ problems, build sustainable and continuousrelationships with clients, show initiative and drive when dealing with client requests, and assist in developing marketing material and sales strategies.
Client Services Manager Responsibilities:
· Developing effective communication platforms for clients and staff.· Inspiring repeat business from clients.· Conducting customer service workshops and presentations.· Monitoring and measuring client satisfaction.· Liaising with different departments about client queries.· Offering advice to clients on services and products.· Developing surveys and capturing client information.· Participating in marketing campaigns.· Dealing with client requests and troubleshooting problems.
Client Services Manager Requirements:
· Business degree or related qualification.· Strong communication skills.· Ability to meet deadlines.· Computer literacy.· Calm, polite, and professional behavior.· Reliable and self-motivated.· General business knowledge.· High service orientation.
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